guys my acc was hacked

and the hacker has sold my 2 drones and some hercules and my some havocs i have contacted support but they havent replied i hope i get my sold things back in my account
from usa3
71234578
please help

 

you most likely wont get anything back, sorry.

 

but i msged them before everything got sold and i called for an admin but no answer

 

I don't think admins can help you, your best bet is to contact support despite them having a terrible track record with returning hacked accounts and lost items, you most likely won't get anything returned.

 

man i try contacting support maybe thats my only hope now

 

i dont know why the support isnt replying

 

Support will tell you, they can't give anything back, and if you show them logs, they will say, you sold them by mistake. they don't care about us so you wont get anywhere. They will also say you must of been sharing your account, which they will then ban you if you say the wrong thing to make it sound like you did, which would of been your problem.

forums can do nothing for you, support is the only ones who will "do something" and then is shut you down.

 

In my opinion, this is the only problem left too fix, all the larger, much more successful games have a much more helpful support service, I've been hacked 3 different times, each time I bucked up and cubed back too full lf4s and havoc's and spent here and there, but too many others I've seen it, will stop playing after they're hacked and it's so easily too give it back because one time I got hacked except they didn't sell my hercs or havocs I sold a flax and I accidentally clicked on a herc and kara returned that 3 hours after EVERYTHING else got sold.

 

BA sorry to hear that. Hopefully with this new customer service team and new
direction someone in support can sort this out.They got me out of a bind a time
or two.Just try to think positive.

 

Your best bet now is to change your password.
If you can, request support for a username change also, and add "funny" characters, which can be found in "Character Map". Google how to find that.
Use the map and choose a style you like and make a username. After that, copy it, send it to support and add that to a word doc. to save it, so you can copy and paste that at login.
The characters will be next to impossible for hackers to try and use. Also, make your in-game name different from your username.
It's what I have, I used the "funny" characters for my username (not gonna show >) and just have neat little stars in my in-game name: ★Kiler★Streak★

 

question...." but i msged them before everything got sold and i called for an admin but no answer "...... why the hell didnt u change ur details the very moment u knew something was wrong???????? u cant say u didnt have time as u spent that little time contacting admins, or at least trying to, instead of going right to your log in details with a view to changing them.
also, the above are right..." They will also say you must of been sharing your account, which they will then ban you if you say the wrong thing to make it sound like you did, which would of been your problem. "....i have played this game 5 years with no problems. yes, i dont do facebook, twitter or any other sharing network, and i most certainly do not let anyone know my details thru staying under the radar.
hacking?... i dont know if many here get hacked, or if there is such a thing... i do know many share a bit too much info on those networks, and many get there accounts stolen due to onto it, observant, intellectual people out there. and most find when they do find the culprit, its more than likly someone they know.
man, i hope u get your stuff back, but that aint gonna happen. so im hoping some lesson will be learned from this to u and all who read these posts.
best of luck, peace!

 

U dont know what i tryed i called admins and the same time was trying to get my acc in my email at the same time guys no response by the team but i trying to be positive here hope they can help me

 

Thnx for the positive thnx alot buddy

 

Um... there is no hope, they don't return things, many people have been hacked and support did nothing, if they just help you, they will face a lot of problems.

 

Lol Darkorbit support is a joke, they tell you they will 'look into it' and they never do, both of my 1 star accounts were hacked and support told me 'they will look into it' I ended up with no help from support and my account was gone.

Sorry to hear the bad news bud :/

 

Yeah one of my buddies account got hacked, support said we can give you a double pw that's it, then we when he wanted to change his email they demanded a bunch of things from him in order to do it. Ended up quitting the game, sold all his stuff so the hacker would stop killing his company with it, after the hacker got rid of all his uridium. The first time they wrecked his account they sold his 12mil ammo, and then threatened to sell more of his stuff when we kept killing the hackers main account in game while it botted.

 

What did you guys say to support they said 3rd party usage on acc but it was a security brach in their own system my email of acc got changed so i have no idea how that happened its only possible with admins or maybe a genius guy i guess

 

love how you lot bad mouth support sometimes saying they don't care its a business plane and simple T&C state your in charge of your account so its your responsibly people are told to change passwords often don't give out information you cant take something back to a shop and say i broke it can i have a new one they will say tuff but you have to look at it from another point to people share accounts aka let there friends play on them support might help more if people just followed them rules / long story shore they don't trust u

 

Hate to break it to you, but they don't and changing PW could help, but it doesn't do all that much, DO's gate ways aren't secure, I have seen them myself, and I doubt they updated and fixed that since.

 

man how can sm1 login to your acc with out a password isnt that some kind of security hole