Can't log into my account

I keep trying to log into my account and it just takes me back to the login page everytime i try. I keep getting "http://int15.darkorbit.bigpoint.com/index.es?action=externalHome&loginError=calmDown" in the addrsss bar, this is the first time i have seen "calmDown". Is it possible for a CM to ban me from my account because i got banned lastnight.

 

The "calmDown" error is a ban, if you said something bad enough in chat you can get suspended for it, sounds like that is what has happened.

You will need to contact support and ask them what your ban was for exactly and for how long.

 

would i sent this in the game problem category?

 

i don't know my user ID so i cant contact support, and i cant log in to see what my user ID is

 

Do you remember the exact name of the account? You could send an email from another account saying your account, posting the name and server has been banned and you want to ask why.
If you have any proof of payment in your email inbox that would also be useful to prove it is your account.

 

well support is not telling me anything, i may as well just quit the game
they tell me to ask about this issue in the forums, well i already did ask in forums

 

Hello,

My apologies for the delay in our response. & Thank you Okapi32 for your assistance with this thread.

I have to echo Okapi32's advice in that you would need to contact support regarding this issue. Given that you have stated that they told you to ask in forums, my guess would be that you did at least receive the automated message that lets you know they received your inquiry and should have then gotten back to you.

That said, you have stated that you contacted support. So with that I will close this as support does have the final say and as such I will leave it to them.

Regards,
-Closing as OP has contacted support-