Gate

Discussion in 'General Archive' started by Common, Feb 28, 2014.

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  1. Common

    Common User

    I just died 3 times in my Y gate because the game froze completely for around 40 seconds, how come? i spent some good money on that gate... By the way UID is 46661208
     
    Last edited: Mar 1, 2014
    Common, Feb 28, 2014
    #1
  2. -Pacman2-

    -Pacman2- User

    Hi Common, you will need to contact support regarding lost gates. Hopefully they will give you your 3 lives back.
     
    -Pacman2-, Mar 1, 2014
    #2
  3. ASTRAEA

    ASTRAEA User

    Thank you very much for assisting this player with their question.

    As you are correct, the player will need to contact support and request a gate reset.
    As all players are given 1 free gate reset every 30 days as long as they contact support with the first 48 hours of losing the gate.

    Does the OP have any further questions on this topic?
    Have a lovely day!
    Astraea
     
    ASTRAEA, Mar 1, 2014
    #3
  4. Dr.Led[GR]

    Dr.Led[GR] User


    sorry for interrupting, but i sometimes have the same lag. i really don t think it' s smth caused by the game, but your pc..
    i have lost quite a lot from this bag(everything stops moving but your ship) and i' m pretty sure it was my pc' s fault.

    anyway, it' s the support that will decide what to do :)
     
    Dr.Led[GR], Mar 1, 2014
    #4
  5. Common

    Common User

    Actually, i do have another question, i contacted support on the 12th last month and they still have not responded, why is that?
     
    Last edited: Mar 1, 2014
    Common, Mar 1, 2014
    #5
  6. ASTRAEA

    ASTRAEA User

    Support tickets that are sent in are answered within 24-48 hours. You should have recieved an automated response within 2- 3 minutes of sending the original message to support. If you have not received a response back use that automated response, click reply and contact them back.

    I hope that this helps.
    Have a nice day
    Astraea
     
    ASTRAEA, Mar 4, 2014
    #6
  7. -Pacman2-

    -Pacman2- User

    If you can't see the auto reply email then check you spam folder.
     
    -Pacman2-, Mar 4, 2014
    #7
  8. ASTRAEA

    ASTRAEA User

    Thank you for the additional Information Pacman, as you are correct the email could have gotten caught in the spam mail.

    Does the OP have any further questions on this topic?
    Have a nice day
    Astraea
     
    ASTRAEA, Mar 5, 2014
    #8
  9. »ΣvěrΣxїšŧancě«

    »ΣvěrΣxїšŧancě« User

    Even after you complete a gate? Or just if you lose it by some reason out of your control?
     
    »ΣvěrΣxїšŧancě«, Mar 5, 2014
    #9
  10. ASTRAEA

    ASTRAEA User

    A gate Reset is only available if the Gate is lost for some reason. Completed gates are not eligible for reset.

    Hope this helps to answer your question.
    (In the future please create your own post to ask a question rather than asking on anothers thread.)

    Does the Op have any further questions on this topic?
    Have a nice day!
    Astraea
     
    ASTRAEA, Mar 5, 2014
    #10
    »ΣvěrΣxїšŧancě« likes this.
  11. »ΣvěrΣxїšŧancě«

    »ΣvěrΣxїšŧancě« User

    Sorry for that, should have known better. But, thank you though, answered my question. :)
     
    »ΣvěrΣxїšŧancě«, Mar 5, 2014
    #11
  12. ASTRAEA

    ASTRAEA User

    Your Welcome.
    Have a nice day!
     
    ASTRAEA, Mar 5, 2014
    #12