Missing Uridium after purchase

Order number: 454846540

Yesterday I purchased 2x 120k uridium within a time span of about 4h.
The first purchase went through with no issues at all, however, the second later purchase was not credited.

When I contacted the billing support, they were most unhelpful and arrogant and didn't even bother looking into the issue it appears.

This is their reply:

[Removed Support response]

I'm fuming at the mentioning of a 'good will gesture' after I supplied proof and the fact that they don't even give a number or link where to contact the technical support. They only need to look at their transactions to see that I made two purchases.

Also:

1) I never logged out of my account

2) I have two confirmation messages confirming this

3) I have 2 paypal statements confirming the transaction as well

4) It is appalling how they treat your customers. I paid for something I did not receive and they don't even look at it properly or else they would have seen what the confirmation emails said: Account: MsOcean
If this is how first time customers are dealt with then I won't be a returning one

5) This issue will be resolved within 24h or I will have paypal revoke both payments

6) I expect an apology for the appalling customer service

Regards.

 

This is a payment issue that only support can help with, though they aren't very helpful, you should also only purchase uridium during a Mega Happy Hour, usually on Sunday afternoon 4-8 P.M. EST, this thread will likely be closed as soon as a moderator finds it because you've already contacted support, I wish you luck but nothing can be done on the forums.

 

This sort of thing can only be dealt with by support, so although you have already contacted them there is literally nothing than anyone can do about it on the forums, you will have to try again.

Just a heads up, if you recall payments your account will be suspended and if you want to get he account back you will have to pay extra charge.

It is very possible that your bank has frozen payments since it is going out to a foreign company, it wouldn't be the first time someone has had that problem with making payments to bigpoint and since there was complications then you did not receive the uri.

 

Thank you for the prompt reply.

Firstly, if this company can't be bothered to give proper customer service for people who pay for it's products, then I am not interested in staying a customer with this company anyways, and considering that my gaming experience only lasted 3 days so far, it's not a big loss to me, unlike the money.

My bank most certainly has not blocked or frozen any payment as I used paypal, as mentioned, and the paypal payments are completed.

It is obvious that your support team does not care to resolve this issue as they neither looked at the account and transactions properly (or just prefer not to credit what I paid for) and neither even care to refer me to someone who can help in a proper manner with contact details.

Hence why my last resort is to post here, so you (the moderators) may pass it on to someone with authority over the matter.

Regards.

 

I just bothered calling their headquarters in Germany, and all I got was rudeness.
Seeing that I opened disputes via paypal to revoke both payments for the total of 240 000 Urdium.

It's appalling that there is no way to send a message to billing with the web-form and that they are unwilling to help.

I will take legal advise.

Regards.

 

As you have contacted Support regarding your issue, you will have to continue to work with them as they have the highest authority and there is nothing further we can do here in Forums.

Closing as OP has contacted Support.

Best regards,
.-Raijin-.