Email Reward Problem

Darkorbit has sent out another newsletter with soccer ammo to be claimed. Unfortunately I have not received the reward upon login. The email clearly states we will get reward when we log in. Is anyone else having this problem and will it get fixed? Thank you

 

Be glad you could even log in, i can't get to the link it doesn't work.

 

yes, i also received the same email. i clicked the link which took me straight to my homepage on the server, and my logbook stated " voucher redeemed " yet from what i can see, nothing has been added ammo wise .

 

Yeah my link didnt work either, complete thing is broke moment u click it, fail to BP again

 

ok guys, i think the problem may be to do with the actual link which takes you to the login page. if you manually log in to the game after completely logging out once you have clicked on your email link, you should then see your ammo. i have just logged into the game this morning and have received 1000 of the cbr laser ammo, and 150 of the cbr rockets. so it looks like the problem is thro the log in via the link. hope this helps guys.

 

Hello,

I have the same problem. Actually, i was logged in game when the e-mail arrived. I clicked on the link and it opened account on another server (don't know why) and there gave me the rewards, not on the server i am playing into at the moment.

I know that BigPoint wont send anymore mails to the ones who didn't get the rewards, but at least they can solve the issue so next time we all get the rewards.

Regards

 

didnt work for me

 

Can a Admin Please take a look at this and give us a reply? I feel like this is one of those things DO will just push under the rug and forget about...

 

You have no idea how far under the rug this will go.

 

This thing is dumb! I clicked "Play Now" on the email voucher and it took me to my US1 server WHICH I DON'T PLAY! I always play on US4, never US1, yet the code was redeemed in US1. What am I supposed to do with CBO on a server I don't play? Also, why did they even take me to US1? I never logged to US1 before I used the code, yet it sent me to US1 and redeemed the code there!

 

:/ Your right.. im pretty sure they know but more than likely we wont be compensated for this.

 

Pfft, GA1 isn't even being compensated for the massive server lag, ALL if us freeze randomly and can't play and it was occurring every 2 mins last night. Doubt they will care about a voucher not working.

 

Back in the day DO was pretty fair with compensating players for server problems...etc.. But now they have a poor customer service. Its really a shame how much they ruined the image of this brilliant game. Oh well....

 

It worked for me fine. Make sure that you log off, click "Get the Reward" (or whatever), then log in through the page that it opens. Press START and then check your soccer ammo. You will get 1000 units of it.

 

I did all that it doesn't work. When you click the link it just says page no available or something.

 

It gave the elite ammo to an account I don't use... -__-

 

That's because the email was intended for that specific account.

I clicked the link in the email, i was automatically logged in and i got the ammo and rockets just fine.

 

And what are we supposed to do with ammo on a server we don't play?

 

I have multiple servers activated, but the link in the email redirected me to the server i play most. Try contacting the support, there's nothing we can do to help you here.

 

And the link sent me to the server I don't play at all :/