why was my thread asking about support.

Discussion in 'General Archive' started by SnakeIdol, Aug 21, 2014.

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  1. SnakeIdol

    SnakeIdol User

    deleted? Do I not deserve an answer to my inquiry? I was only asking what the average response time to a simple gate reset would take...I think three hours without a reply is obsessive and only making this horrible game experience worse. Not happy at all....
     
    SnakeIdol, Aug 21, 2014
    #1
  2. RΣŦÙЯП-ΦF-§ŦЯЇŇG§HØŦ

    RΣŦÙЯП-ΦF-§ŦЯЇŇG§HØŦ User

    its a max of 3 working days for a reply from support
     
    RΣŦÙЯП-ΦF-§ŦЯЇŇG§HØŦ, Aug 21, 2014
    #2
  3. SnakeIdol

    SnakeIdol User

    wow, I didn't know support needed 3 days. I apologize,seeing my kappa vanish over lag has me heated.
     
    SnakeIdol, Aug 21, 2014
    #3
  4. RΣŦÙЯП-ΦF-§ŦЯЇŇG§HØŦ

    RΣŦÙЯП-ΦF-§ŦЯЇŇG§HØŦ User

    well there is alot of people that post but you have 2 report your gate reset within 24 hours or 48 one of the 2 and you get 1 reset a month
     
    RΣŦÙЯП-ΦF-§ŦЯЇŇG§HØŦ, Aug 21, 2014
    #4
  5. SnakeIdol

    SnakeIdol User

    well i reported this morning around 11 and sent support the details of what happened. I haven't had a gate reset in months. still no reply.
     
    SnakeIdol, Aug 21, 2014
    #5
  6. -Gravitron-

    -Gravitron- User

    Hello, as support can take some time getting to all the tickets submitted we do generally ask for a couple days in replying back to the original email. Did you get a confirmation email stating we received the ticket you sent in? If so, after a couple days you can reply back with the ticket number asking about an update if you have received no answer. Also in the future please refrain from flaming when posting in your posts. I hope this has helped you in your issue and you enjoy the game.
    -Gravitron-
     
    -Gravitron-, Aug 22, 2014
    #6