chat problems

hello,im getting system authorization failed in chatbox. i have updated java etc and cleared cache, its been nearly a day now, i have wrote to support and had no reply, please help.

 

Might be worth putting a thread in the chat section to see if you have been given a permanent chat ban or something. Make sure you include your UserID.
I had a problem a couple of years ago where I had a sort of "unofficial IP chat ban" where I got the same problem as you but when I reset my router it went away - when I emailed support they said there was no record of it on my account, so might be worth resetting your router as well.

Apart from that all you can really do is wait for a support reply, it is the weekend so it might take a while, hope you get it sorted quick

 

Hello, LEON... Checking please your devices don't block domain: globalchat-xx-pub-yy.bigpoint.net, port: 843, where xx- lang code, yy- number of service's loading balance instance.
Okapi32 answered correctly, usually if the router is rebooted you will enter to chat.
Please, disable java applet in your browser about:plugins. Game client doesn't used JavaRE, only Flash Plugin. Your system will increase security

 

thankyou, its sorted.i followed okapi32s instructions and its ok now, cheers guys

 

Hi there,

Please post any chat issues you experience within the 'Chat' section of forum, >>HERE<<.

Due to the original poster having fixed their issue thanks to Okapi, i shall close this thread. However Seraphim i shall move your post into a new thread of it's own in the Chat section where i shall assist you.

~Ddraig