suppor work too slow~!

Discussion in 'General Archive' started by WORK○HARDER, Mar 11, 2015.

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  1. WORK○HARDER

    WORK○HARDER User

    I wrote'd support more than 13 hours ago. Still no reply. I't wouldn't be so bad if i wouldn't have anything serious to talk about. But my account should get unban today and no reply so long. I am just curious, why it take so long? You should just ask new volunteers to work in darkorbit support or for chat mods. I think there would be a lot of these kind of people who would like to work for you darkorbit, and make the rest of us - life easy'er! Am i wrong?
     
    WORK○HARDER, Mar 11, 2015
    #1
  2. XScattaX

    XScattaX User

    Why did you get banned?
     
    XScattaX, Mar 11, 2015
    #2
  3. WORK○HARDER

    WORK○HARDER User

    bad username lol
     
    WORK○HARDER, Mar 11, 2015
    #3
  4. SPSAT99

    SPSAT99 User

    I really wonder why people create Usernames that are against TOS. The Ban is certainly not worth it.

    Also, it can take less than an hour to a few days depending on ticket load.

    Too much time and resources lost on their end.
     
    SPSAT99, Mar 11, 2015
    #4
  5. WORK○HARDER

    WORK○HARDER User

    Still no reply. SMOD said that need to reply with in 24 hours lol. now 18 hours already have been passed. :/
     
    WORK○HARDER, Mar 12, 2015
    #5
  6. ▼Iron_Mongrel▼

    ▼Iron_Mongrel▼ User

    Your own fault for trying to be cute with your username. Be patient, they will get to you.
     
    ▼Iron_Mongrel▼, Mar 12, 2015
    #6
  7. PoseidonsFury

    PoseidonsFury User

    Hello WORK○HARDER

    I would suggest you to be patient with your issue and someone will reply you soon :)

    Do you (the original poster) have any further questions or can we close?
     
    PoseidonsFury, Mar 12, 2015
    #7
  8. ßéťéŃáßé~ιѕ-вα¢к-!

    ßéťéŃáßé~ιѕ-вα¢к-! User

    Hi buddy,

    *USUALLY* If you get ban from using wrong/bad username, probably you got 48 hours ban. You should send 3 name to support so they can change your username and they can un-ban you.

    Have a nice day :)
     
    ßéťéŃáßé~ιѕ-вα¢к-!, Mar 13, 2015
    #8
  9. PSKSUNDANCE

    PSKSUNDANCE User

    I am not sure about supports load but my experience puts them answering in 72 hours; 24 hours for automated response and then another 48 hours for a human initial reply. Of course then you have to state your issue all over again. :rolleyes: If the ban is short, I would either do the above or just wait it out and change the name. o_O
     
    PSKSUNDANCE, Mar 13, 2015
    #9
  10. ßéťéŃáßé~ιѕ-вα¢к-!

    ßéťéŃáßé~ιѕ-вα¢к-! User

    You can contact with German Support. They will answer in 15 min. But sometimes they say "Contact with your server support." But its not good. "Every player can get help from every server support." And, you are right, i noticed Support team is reloaded :D New Support members working on there, but of course they need more members for fast answers.

    A few weeks ago i reported them to JPA glitch, but they said me clear your caches and i said omg :eek: !

    You should create a new ticket and you should write 3 new nickname, it will be more fast.
    If you dont, when they answer you "write 3 new nickname to us" and when you answer... You should wait more 2 days =D

    I hope you understand what i mean.
     
    ßéťéŃáßé~ιѕ-вα¢к-!, Mar 13, 2015
    #10
  11. PoseidonsFury

    PoseidonsFury User

    Enjoy the game.

    Closing as lack of response from OP.
     
    PoseidonsFury, Mar 14, 2015
    #11
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