Suddenly disconnected in GGa

Well I was on sibelonits in GGa ,I was shooting them until they were getting low and let them go in the corners and suddenly I disconnect for no reason -_-'.Now I won't even have to do 20 sibelonits because they were very low on hp in the corners not dead and also lost a life in the gate ... I've been around for like 5-6 years, got an account stolen, lost 2 gates because of you laggy servers, now I really don't want to lose another gate , I don't think I deserve it... Is there something I can do about this ? I heard that if you die/lose a gate because of the server you get ur life/gate back, but support didn't give a ...mhm... about my 2 lost gates.
I'm sure that I didn't dc because of my computer, never lagged since I got my new computed, didn't lag on spaceball or saimons / lks which are also 80 like the sibelonits and I really don't think I could have suddenly disconnected because of my pc since I didn't lag at all before the disconnect.

 

Ask support for a gate reset?

 

pff lost another life, guess why ... damn lag ...
Well with this gate reset I will start it again from the first wave ?

 

No, I think you tell them what wave you were on and they check if you are telling the truth. Once they verified it they can give you a gate reset to finish the gate from where u died.

 

If you have galaxy gate disconnect issues and you have not had a gate reset in the last 30 days. You can contact support and ask for a gate reset. Please know that the gate must be completely lost before asking for the gate reset as the do not give back individual lives.

I hoep this helps.
Have a lovely day!
Astraea

 

Are gate resets guaranteed ? I've never had a gate reset so will I get it if I lose the gate ? Or there is a chance to get it.

 

Hello MISA-IS-BACK

Thank you all for assisting with this thread.

You need to Contact Support for any further assistance and provide them with every details they need for reset.

Closing as OP was directed to support.