Are you satisfied by support team

Lately I haven't even bothered to send tickets, because the answers I get from them are surprisingly incorrect or ineffective. Not to mention that the response time sometimes takes more than just a few days, a week even. I don't know, maybe it's just me, or maybe I get dropped down in the queue just because I am not spending enough money on the game. As I recall few years ago there were 2 support teams - 1 exclusive for the VIP and 1 for the mortal people. Is this still the case?

Have any of you send a ticket and get a response that not only doesn't make any sense, but it answers a question that you haven't even think about to ask? And than you have to repeat the question at hand and wait another few days to get another not that accurate reply? TBH for the last 2 months I have received only 1 straight and detailed answer on the 3rd reply of a ticket, so I had to ask 3 times the same question to get it. Does this seem right?

 

they are bunch of craps, i recived the reply after event ended.and in some case not now also.

 

They stole my 12 hrs of advantages by sending bad files in game client which i downloaded and then i couldnt open darkorbit with my antivirus (dont say i could disable it, ill never do it, im not stupid)
They said they cant help me with that. Hmm, anyways i think this thread will be closed as any CM will see this thread was created.
(or they will watch us)

 

Real question is does the support team play... Now-a-days, when I go into a computer store, I find that the staff does not really have as much knowledge as I do in the subject. They are quick to want to make a sale but the minute you ask just one question, its either stutter, or something unintelligent. Its similar to what I always receive from support. Three replies to get an answer may not be bad if you are counting the automated one but at least you got one. Using email is harder since you have to both be on the same sheet of music but I normally got messages from different people, which was frustrating so I always had to start back at square one.

Support is probably centralized in Germany, but at this time it would not be good to say there are issues with language barriers as from my time in Germany, most speak English well. The problem would come from a real understanding of the game and a want to help, and not just close tickets. Anyone that has worked customer service call centers knows close rates are big for any company. Ticket time is crucial to job performance. I caught a ticket for over a month and although I had the best idea on how to fix it on day one, could not get the person I needed to talk to on the phone until I had been cursed out by the customer 5 times a day for a month. Finally I was patched through to the tech I needed. My company did not care that I fixed the problem, they wanted to know why it was not fixed on day one and would not accept that the customer was blocking me from her tech. Really sucked when I get saddled with 35 tickets one day from the same customer two weeks later, just because I was familiar with the equipment.

I would really like to see about getting to help DO out but I don't feel I have enough knowledge to do a good job. It would be nice to know what the requirements are for the job, and to know if you had to be in Germany to do it.

 

it could be that u are realy good and they are on minium wage auto locking u that could be there perk in the job

 

Possibly, but I need something more entertaining than what I have now. I am sure support has their hands full. No way they have enough people for all the issues going on.