Auction problem again - items won but not received

The auction have been reworked to disable message notifications, but that brought new problems(TM), as usual. Server is GE 1.

24. 4. 2014:
Auction 20:00 - 21:00 - 2 items won, 1 item received
"Armory upgrade 2" wasn't booked

Auction 22:00 - 23:00 - 3 items won, 1 item received
"Slot 2 CPU" and "Generator Boost CPU" weren't booked

25. 4. 2014:
Auction 00:00 - 01:00 - 6 items won, 1 item received
"Armory upgrade 1", "Armory upgrade 2", "Smart bomb CPU", "Advanced Jump CPU 1", "Lab CPU" weren't booked

I would appreciate for some moderator to pass the problem up, as I can see other member's thread with exactly the same problem and I also spoke with players in chat, confirming the problem.
Apart from stealing our credits/items, the new auction is the slowest implementation I've seen so far, so please pass that info too. Staying on the page for more than few minutes crashes browsers, and they use 100% CPU while on the Auction page.

What about lost credits/items?

 

Very well explained
Same thing happening to me

 

Thanks for the confirmation, hopefully someone will look into it one day.

 

the same thing happen to me today on Us west server i made a post just waiting for a reply

 

I would ask if you already had those items in your inventory?

If so I would direct you to the Official announcements in the Technical section.
Patchnotes April 24, 2104.

As the auction system has been updated.
Thank you
Astraea

 

I know i asked you to close my post but you said to read this month patch notes witch says if you already have the unique item credits will be refunded.... define Unique items please Astraea

 

Happened to me for the first time that I noticed today. Never noticed a problem until after patchnotes say it's been fixed

 

Yes, I have these items in the inventory. Now what does it mean - that I can't get several Slot expanders, LAB CPUs, Jump CPUs, etc. from the auction to equip multiple ships?
And what about LF-3s, G3N-7900s and B02s? And ammo? Obviously, everyone needs much more than 1 of these items. Not to mention 8 Irises.

That OA was posted 3 hours after I opened this thread and posted my issue.
And it's very confusing. I have 5 hangars, so if I have 1 Advanced Jump CPU 1, I cannot win more of them to equip other ships? Same for Smart bombs, Instant shields, and all other standard equipment. I already mentioned lasers, speed and shield generators and Irises. And If I have a booster, I cannot win another one to add 10 hours to it?

That sounds too bad to be true.

 

Just tested it and again: auction on 25. 4. 2014 from 15:00 - 16:00; placed a bit for TWO items, received ONLY 1 and the credits for another one WERE NOT REFUNDED!

What the heck is going on - is this new "update" a joke or what???


Can I please get the "six-year old" explanation of the following:

And the following is obviously not true (the counterexample is at the beginning of this post):

I won the items but didn't get them booked.

 

There seems to be a pattern, according to other reports. No matter how many items player wins, only 1 item will be received at the end of the auction. It looks to be random which item will be received.... very frustrating and disappointing.

 

This bug doesn't appear to be consistent with every bid, here are bids from earlier I won:

25.04.2014 - 20:00		Auction won: Cloaking CPU XL
25.04.2014 - 20:00		Auction won: Goliath

However it has happened on one or two occasions with me.

 

Thanks for the feedback, I really appreciate it. The forums on other languages has reports of getting only one item, which seems to be the most frequent case.

EDIT:
Here is another peculiarity of the "improved" auction:


Note that two people won G3N-7900 from the same auction, at least according to the history. Server is GE 1. What is really going on?

 

Ladies and Gentlemen,

It is not necessary to make comments that are flaming toward Bigpoint, I recieved the information in my email, and did not check the email until after I had completed responging to almost all of the forums inquiries.

Since posting that response, support has been made aware of a continued aution issue.

Please note that support has been working hard to resolve any players issue where the auction is concerned. Whether it be, investigating the issue further or refunding the credits.

We do realize that this is a frustration. However it is just as frustrating to attempt to offer assistance when players are calling us screw ups.

When I have further information on this issue, I will be sure to post it.
Please have a nice day
Astraea

 

ASTRAEA,

This is my thread and I never flamed BP or calling anyone a "screw up". The strongest word I used is "a joke" to expressed my frustration, mainly due to following two things:

1. Apparently fixed/improved auction is not booking me items I have clearly won, hence lots of frustration and lots of lost credits
2. Ambiguity in the OA that implies we can not get more than one item of the same type from the auction, which is supposed to be improvement

As I can't control what others are posting in my thread, my stance is that I deserve the explanation to the simple questions I asked in my post #10. Unless your last post actually means that latest OA about auction has questionable wording about "unique items".

Thank you.

 

Unique items are all ship designs and several extra's (not including cloaks and teleports) if I'm correct. Basicly, most items that are not an xxx-times useable item.

 

It makes sense for ship designs as having one has the same effect as having 100. But I can't believe they are about to restrict slot expanders, rocket buyers, cargo bay expanders, etc. that can be obtained from auction to only one. While on the other side we can have up to 10 ships, so we will be forced to either buy the rest of the items for uridium, or moving items from one to another ship each time we switch hangars.

For example, it's a common practice to have 2 different rocket buyer CPUs on each config, one configured to buy standard rockets (like PLT-2026), while the other buys Hellstorm type rockets (e.g. ECO-10). But with the new update even that - having fully equipped a single ship - won't be possible to achieve through auction.

And generators are not x-times usable items, so I will have to buy the rest I need with the uridium? I wonder why is that statement so vague and no moderator took the effort to clarify it. Probably the support didn't give them enough precise informations.

 

After requesting further information on this matter, it appears that the issue of not receiving certain trade items is effecting multiple servers. This as it appears was a possible residual effect from the recent update.

We are sorry for the inconvenience, and I will direct you and those effected to please contact support with the following information:

Ship name>
User ID >
Server playing>
Registered Email Address>
and a copy of the transaction.

Sending this information may help to speed up the process of investigating your issue further.

As for the Unique items, I did ask for clarification on that statement, of which I was told unique items include Ship Designs. However if there are other items that this includes the will notify me of that change and I will notify you.

I hope that this in some way helps to clear up the misunderstanding about the current auction issue.

Does the OP have any further questions on this topic?
Have a nice day
Astraea

 

Thank you ASTRAEA for your reply and suggestion of further actions to be taken in resolving this issue. Also, the clarification about the "unique items" is very important and highly appreciated. This surely helps clearing up lots of uncertainties and misunderstandings regarding the latest auction implementation and its issues.

As I have no further questions on this topic, you can close the thread.

Best Regards.

 

Closing as requested.

Best regards,
.-Raijin-.