auction timing issue

Server: USA2 east
user ID: 16002653

I bid on a slot 2 cpu about 20-30 seconds before the end of the hourly auction. As usual, things were laggy, but I got the "bid submitted" pop-up, and it seemed like it happened before the end of the auction.

As I see it there are three possiblilties:

1) I got my bid in before the end of the auction, and nobody outbid me. Result: I should get a "you won the auction" mail, the credits are subtracted from my balance, and I get the item. This did not happen.

2) I got my bid in before the end of the auction, but someone outbid me. Result: I should get a "you were outbid" mail, my credits are returned, and I don't get the item. This did not happen.

3) I didn't get my bid in before the end of the auction. Result: my bid is applied to the next hourly auction, the credits are subtracted from my balance, and I try my luck over the next hour. This did not happen.

What did happen: The credits were subtracted from my balance. I got no messages of any kind. I did not get the item. Checking "my bids" showed no bids for the next hourly auction. Checking history shows that the auction was won by the person who bid before me, for his bid amount.

In other words, my credits disappeared into a black hole.

Timing issue / race condition maybe? Got my bid in early enough that it was accepted and the credits subtracted from my account, but late enough that the auction was handed to the previous bidder?

 

This is an issue that you will need to contact support about. I would recommend when contacting them you provide the following information:
Ship name:
User ID:
Server:
Registered email Address:
Give a description of the problem and a copy of your banking transaction logs to show what the issue is.
Hope this helps...
Have a nice day
Astraea


Closed as referred to support