B GATE LOST DUE TO LOST CONNECTIONS BACK TO BACK

Discussion in 'General Archive' started by undertaker360, May 31, 2015.

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  1. undertaker360

    undertaker360 User

    Hello
    My ID # 71926098
    LOGIN NAME : *removed*
    present name : 2starlegend

    I have spent a lot of money in this game and did a bunch of gates. But when I was doing the B GATE ON sib waive I lost connnection 2 times back to back and took a long time to connect and lost lives. When I was in the BK waive I lost the connection again and lost the gate. I have done these gates several times without losing life but I lost connection. Please reset the B gate for me as soon as possible.
    *removed by admin*
     
    Last edited by moderator: May 31, 2015
    undertaker360, May 31, 2015
    #1
  2. .[NightMare].

    .[NightMare]. User

    Hi, you should write to support and ask for the gate to be reset. As long as you haven't had one in last month and repoprt it within 2 days (use the link to this post if you need to). you should qualify.

    Regards
     
    .[NightMare]., May 31, 2015
    #2
  3. RankMeansNothing

    RankMeansNothing User

    Should remove login name, it's supposed to remain confidential
     
    RankMeansNothing, May 31, 2015
    #3
  4. .[NightMare].

    .[NightMare]. User


    good point - done ;)
     
    .[NightMare]., May 31, 2015
    #4
  5. undertaker360

    undertaker360 User

    I have a 50% ep booster which expires tomorrow also had a honor booster which expired at 2.30am. Why do I have to wait for reset from support I am losing out on the ep and honor boosters. Also I don't play Sunday after 8 am. Why cant you reset the gate now.
     
    undertaker360, May 31, 2015
    #5
  6. Ddraig

    Ddraig bp_phrase_Forum_General

    Hi undertaker360,

    We can no longer reset galaxy gates from within the forums, since the way the forums works has changed over the past two years and therefore we could no longer accommodate this.

    I'm afraid that gate resets must be sent to support. please remember that support will only consider a gate reset if you send them an e-mail within 48 hours of the gate being lost, therefore if you have not sent them an e-mail already i would urge you to do so to ensure that you qualify for a gate reset.

    ~Ddraig
     
    Ddraig, May 31, 2015
    #6