Background issue is back

Discussion in 'General Archive' started by Spykid[HΛŁΘ], Feb 27, 2014.

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  1. Spykid[HΛŁΘ]

    Spykid[HΛŁΘ] User

    so a few weeks ago this issue was fixed. but it is back again. My background is stuck on good and it says gpu acceleration not available.

    Whatever you have change on the backgrounds, change it back because the backgrounds sadly look very boring in Good mode, I want it high so i can see the supernovas and explosions and the pyramids in 3-5 lol.

    Cheers
     
    Spykid[HΛŁΘ], Feb 27, 2014
    #1
  2. Spykid[HΛŁΘ]

    Spykid[HΛŁΘ] User

    SID: GB1
    UID: 30553244
     
    Spykid[HΛŁΘ], Mar 1, 2014
    #2
  3. ASTRAEA

    ASTRAEA User

    Hello,

    Sorry to hear that you are experiencing this type of issue.

    Could you please give this a try:

    Log out of the game... go to
    your browser and clear the history (I know you have done this before) - Please humor me!

    Then go to the flash player - here is a link>

    http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
    (This is an actual web page - not just an image)

    delete All the websites in the Website Storage setting Panel.

    Then re-log in to the Game, Hopefully this will resolve your issue.

    Please have a nice day and enjoy your game.
    ~Astraea~
     
    ASTRAEA, Mar 1, 2014
    #3
  4. Spykid[HΛŁΘ]

    Spykid[HΛŁΘ] User

    Didnt work :(
     
    Spykid[HΛŁΘ], Mar 1, 2014
    #4
  5. ASTRAEA

    ASTRAEA User

    Have you tried to use a different web browser to see if the changes could be made in that browser?

    Please let me know.
    Astraea
     
    ASTRAEA, Mar 1, 2014
    #5
  6. Spykid[HΛŁΘ]

    Spykid[HΛŁΘ] User

    yep, still same issue
     
    Spykid[HΛŁΘ], Mar 1, 2014
    #6
  7. ASTRAEA

    ASTRAEA User

    What is your user ID and server, I would like to log in an see if I can make the changes or is this is a game issue.

    Thank you
    Astraea
     
    ASTRAEA, Mar 1, 2014
    #7
  8. Spykid[HΛŁΘ]

    Spykid[HΛŁΘ] User

    SID: GB1
    UID: 30553244
     
    Spykid[HΛŁΘ], Mar 1, 2014
    #8
  9. ASTRAEA

    ASTRAEA User

    I have set the setting to high, however that does not mean that it will stay.
    I will pass the settings and background issue on to have it investigated further.

    We appreciate your patience during this time
    Have a nice day!
    Astraea
     
    ASTRAEA, Mar 1, 2014
    #9
  10. Spykid[HΛŁΘ]

    Spykid[HΛŁΘ] User

    Still broken but thanks :)
     
    Spykid[HΛŁΘ], Mar 1, 2014
    #10
  11. ASTRAEA

    ASTRAEA User

    Have a great day!
    Astraea
     
    ASTRAEA, Mar 1, 2014
    #11
  12. Spykid[HΛŁΘ]

    Spykid[HΛŁΘ] User

    Any results?
     
    Spykid[HΛŁΘ], Mar 4, 2014
    #12
  13. ASTRAEA

    ASTRAEA User

    Unfortunately I do not have any further information at this time to tell you. When this matter gets investigated further, I will pass this information on to you.

    However I do not have an estimated time frame as to when that will be.
    I am sorry I could not be of more assistance.

    Have a lovely day
    Astraea
     
    ASTRAEA, Mar 5, 2014
    #13
  14. Spykid[HΛŁΘ]

    Spykid[HΛŁΘ] User

    Thats fine...
    aslong as it is being looked into :)
     
    Spykid[HΛŁΘ], Mar 5, 2014
    #14
  15. Spykid[HΛŁΘ]

    Spykid[HΛŁΘ] User

    whatever you did... u fixed it...

    thankyou soooo much ;)
     
    Spykid[HΛŁΘ], Mar 5, 2014
    #15
  16. White_Pepper

    White_Pepper Guest

    Hello

    Glad that it is now sorted for you.

    Enjoy your game.

    Closing as resolved.

    Regards.
     
    White_Pepper, Mar 5, 2014
    #16
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