Cannot Reset Password; hear me out

Hello fellow space-pilots

I am unable to reset my account password. I would hope you would take a minute to hear my situation and maybe put in your own two cents and maybe I can get this done.

I have an old account I have not played for a couple of years, and returning to darkorbit I had a couple of issues.
First, I didn't remember the password to the account.
Second, The e-mail it was under was not the correct e-mail.
So I contacted Support and told them that the e-mail that is associated with the account
(I used the exact username and server)
Is linked to a none-existant e-mail, which was my mistake.
They changed the accounts e-mail back to one of my e-mails and told me the account was re-activated, that it had been deactivated for lack of use.

With that whole dilemma taking care of I proceeded to the "Forgot password" page at www.darkorbit.com and went through the process. I successfully got the e-mail, however Upon clicking "Enter New Password" , A hot link found in the e-mail, it brought me to a blank page with a cross-like symbol in the left hand corner of the screen. Like the link was dead.

I contacted support and they told me that they could not change data for me because I registered through a third party. Someone named Isioux Game Productions BV
I haven't ever heard of them. However, this makes no sense to me because they were able to change my e-mail, why wouldn't they be able to reset my password for me.

Its 2 weeks later now and I have tried several times to re-send the "Forgotten password" E-mail. Every time I fill out my information and click send, it says that the e-mail has been sent, but I never get the e-mail. I check my spam and it is not in there. I wait 2 days, and it is still not in there. I try several times over, and the e-mail does not arrive.

So Now I am wondering if the account has been re-deactivated because I didn't get to it in time.

In order to speed up the process I googled Isioux Game Productions BV and it brought me to the following website:
[Removed]

This had a bunch of information about the company, how to apply for a job, yada yada, yada yada.....
Than, I found this link:

• Website
  
  [Removed]

I clicked on it and guess what, IT BROUGHT ME TO ANOTHER DEAD LINK. ANOTHER DEAD WEBSITE.
What do you guys think?? Have you ever heard of these people? Can you get to that website??
Any Feedback would be greatly appreciated

Thanks

 

Pumkinkiller, Unfortunately there is nothing we can do here in Forums regarding Account related questions. Only Support can handle those types of queries. I'm afraid you will have to continue your dialogue with them.

Closing as player has contacted Support.

Best regards,
.-Raijin-.