+++ Compensation for connection problems when Empyirian March event started +++

Discussion in 'Official Announcements' started by Oddessey, Nov 25, 2022.

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  1. Oddessey

    Oddessey Team Leader Team Darkorbit

    Hello Space Pilots,

    We’ve compensated all players who had active premium, subscription, and real-time boosters when the connection issues occurred with the following:
    - 26 hours of all real-time boosters that were active during the affected period (including BB-01 from Doubler Advantage Pack)
    - 1 days of premium
    - 1 Rebate Advantage Pack (that lasts for 1 week)
    For all players who completed GG during the affected period and didn’t receive the Bonus GG rewards, we’ve compensated the rewards that they didn’t receive. Please close your game and log in via game client again to see the items in your account.

    Your DarkOrbit Team
     
    TermiteFan likes this.
  2. Oddessey

    Oddessey Team Leader Team Darkorbit

    Hello Space Pilots,

    We need to do a clarification on the compensation mentioned above: We didn’t compensate the same for all accounts!

    - If players had active premium during the affected period, we'll compensate them with premium.
    - If players had active subscription, we'll compensate them with the subscription.
    - If players had active boosters, we'll compensate them with the boosters. ​

    Eg: If the player only had premium, and no subscription and booster, the player will only get premium in their compensation.

    Here are the bookings we made:
    - 26 hours of all real-time boosters that were active during the affected period (including BB-01 from Doubler Advantage Pack)
    - 1 day of premium
    - 1 Rebate Advantage Pack (that lasts for 1 week) ​

    For all players who completed GG during the affected period and didn’t receive the Bonus GG rewards, we’ve compensated the rewards that they didn’t receive.

    Please close your game and log in via game client again to see the items in your account.

    Your DarkOrbit Team
     
    TermiteFan and Thekingofheaven92 like this.

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