Correct Support reply

Discussion in 'General Archive' started by †Ŧõņŷ†™, Apr 15, 2015.

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  1. †Ŧõņŷ†™

    †Ŧõņŷ†™ User

    Hello guys at the e-mail from support i have to reply some informations.
    What i must do to reply 100% correctly back to support?
    Thanks.
     
    †Ŧõņŷ†™, Apr 15, 2015
    #1
  2. PSKSUNDANCE

    PSKSUNDANCE User

    If it was the first reply from them, or as we like to say the automated reply where they ask for your information and another reason for the ticket, just wait for a reply from a support tech. The automated reply is just there to let you know that your ticket was recieved.
     
    PSKSUNDANCE, Apr 15, 2015
    #2
    †Ŧõņŷ†™ likes this.
  3. †Ŧõņŷ†™

    †Ŧõņŷ†™ User

    Yeah i know that i mean how i reply with my Ticket correctly? I got the real mail not the automated and know thats my question =)
     
    †Ŧõņŷ†™, Apr 15, 2015
    #3
  4. DigYourOwnGrave(BANNED)

    DigYourOwnGrave(BANNED) User

    Just click the reply on your email just like any other normal email
     
    DigYourOwnGrave(BANNED), Apr 15, 2015
    #4
  5. Darkomaani.

    Darkomaani. User

    What did they told you to tell them? You mean like they said "what is your browser and verson of flash" etc. ?
     
    Darkomaani., Apr 15, 2015
    #5
  6. PSKSUNDANCE

    PSKSUNDANCE User

    Just hit reply and answer whatever question they asked of you.
     
    PSKSUNDANCE, Apr 15, 2015
    #6
  7. ASTRAEA

    ASTRAEA User

    Thank you all for assisting this player with their issue. As they are correct. All you have to do to reply to a ticket from support, is reply to the email that you received from them answering whatever questions they have asked.

    Does the OP have any further questions on this topic?
    Have a nice day
    Astraea
     
    ASTRAEA, Apr 16, 2015
    #7
    †Ŧõņŷ†™ likes this.
  8. †Ŧõņŷ†™

    †Ŧõņŷ†™ User

    thanks!
    you can close it :)
     
    †Ŧõņŷ†™, Apr 16, 2015
    #8
  9. ASTRAEA

    ASTRAEA User

    Close as requested.

    Have a nice day
    Astraea
     
    ASTRAEA, Apr 17, 2015
    #9
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