Did not receive Auction items

160952588

Only got a Leonov that I had bid on. The other items were not sent to me

 

i won the goliath and the vengeance in auction but didnt get them either this is about the 10th time this has happened. it seem to only happen with the ships i win all my other items and get confirmation mail but not with the ships.

 

You'll have to allocate your ships, to do so, go to Hangar, then down there there are a few hexagons with ship icons in them then there are arrows on the sides, scroll to the ship you want to change to and click allocate.
Peace

 

iv got 2 hangers and i know how to select ships but they dont appear in the hanger hall but it says i won them on the auction i dont mind losing the credits was only a few million each time it happend but it will be a pain for new players that have to contact support and they may just quit the game as it is a pain. i would contact support if i won a design or a aegis for a few 100 million

 

Hello Letmeontheserver

Thank you all for assisting with this thread.
Please check whether your credits were refunded or not for the lost bid and always check auctions history to make sure what was the winning auction amount for a particular item and also check log book to make sure whether you had won particular item or not. Always click on uridium page and check balance option as it shows the amount of credits refunded and also check Hangar overview.
You can Contact Support for further assistance.

Closing as answered/ OP directed to support.