Display issue with 'skip 45 min' vids

Discussion in 'General Archive' started by Ottavosa, Dec 24, 2014.

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  1. Ottavosa

    Ottavosa User

    Happy Wednesday,

    This has really been a thing for a while, but now it's starting to bug me. The window that opens when you select the 'skip 45 minutes' option under 'transport module' on the 'skylab' tab of the backpage opens in a really inconvenient place.
    • It's anchored about 150 pixels from the top of the page so that I can't see the bottom unless the browser is full screen, and I can't see it at all on some small monitors; like a netbook.
    • The window moves with the scroll bar; when I scroll down, the large gap is still at the top and the window is still awkwardly positioned at the very bottom of the screen.
    • The third thing: the content in the window does not match the dimensions, and some portions can be cut off, making the reward unobtainable for some offers because you can't actually click the button because it doesn't appear on screen.
    Screenshot:[​IMG]
     
    Ottavosa, Dec 24, 2014
    #1
  2. KilerStreak

    KilerStreak User

    If you are on Chrome, hold control, and scroll in and out. It changes the zoom. I'm pretty sure it works for the others.
    For the "rewards" that just show a video, no "Get Reward" button, just watch the whole video while staying on that tab. After the video is done, just X out that pop up and it should be applied.
     
    KilerStreak, Dec 24, 2014
    #2
  3. Ottavosa

    Ottavosa User

    The zoom totally worked; thanks for that, I never knew about it.

    However, the reward wasn't applied after the video finished. It was the one about razors; it's a very tall advert.
     
    Ottavosa, Dec 24, 2014
    #3
  4. .-Raijin-.

    .-Raijin-. User

    Ottavosa, I am glad to hear that KilerStreak's suggestion was successful in resolving your issue. When possible please try again and see if the reward is posted to your account. Please let us know the server you are experiencing the issue, along with your UserID so we can look into this further.

    Best regards,
    .-Raijin-.
     
    .-Raijin-., Dec 25, 2014
    #4
  5. Ottavosa

    Ottavosa User

    Alright, just started a transfer (4 hours) at 12:04pm, video ran for 0:57, time remaining on transfer is 3:58:34
    No button visible in window and no credit; video was from American Express.

    ID: 51826499
    Server is USA (West Coast)
     
    Ottavosa, Dec 25, 2014
    #5
  6. PoseidonsFury

    PoseidonsFury User

    Hello Ottavosa

    Are you still experiencing this issue?
     
    PoseidonsFury, Dec 27, 2014
    #6
  7. Ottavosa

    Ottavosa User

    Yes, I just had another one today that was too tall for the box and couldn't be redeemed.
     
    Ottavosa, Dec 31, 2014
    #7
  8. ASTRAEA

    ASTRAEA User

    Unfortunately we cannot make any type of changes to those adverts. However we can pass on the information that you provided so that other members of the team are aware of this issue.

    my apologies for not being able to offer an easy fix to this matter.
    Please have a nice day!
    Astraea
     
    ASTRAEA, Jan 3, 2015
    #8