Friends & Bonuses?

I invited my friend to the game, and she leveled up to level 8, but the bonus ISN'T registering. She accepted the email in the invite, I helped her level up. She has 952k XP and level 7, the lowest amount to reach that level is 320,000 XP. The bonus states you have to invite them and they need to reach level 7 for any incentive to be received. Why am I not getting the bonus and why does her name not show up?

Here's the chart as I see it



It says they accept it, but their username doesn't show up. It says I collected 10 bonuses, but I didn't receive the 10 friend package. Why is this?

 

Hello [NWO]Ηεαятвяεακ_Οήέ,

If any of the invites have used the same computer, same internet connection/IP address, live in the same household, or share the same email address, they will not be eligible for the promotion.

Do you have any further questions?

DarkLord

 

Well also, I invite friends from facebook who live in different cities, different states, even different countries, and it still doesn't work. I've invited 13 people and got them to level 7. I know I should've gotten a bonus, but it's stayed at 10 since I last got one to work. And now no usernames show up when I invite a friend

 

Hello [NWO]Ηεαятвяεακ_Οήέ,

This is an issue then that will need to be sorted with support. Please contact support with the same information you have provided us here. you may use link to this thread as a reference if you need to. Thank you for your patience in this matter.

Closed ~ Referred to support "Contact Support"

DarkLord