Game Server Connection Timeouts / Login Failures

Going to try and give as detailed as a report so BP's network engineers can take a crack at it


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Times of Occurence
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Times occuring (From when I'm on in PM hours, in EST (GMT -5):

~5-7PM (Intermittent connections sometimes, heavy packet loss / latency / connection drop)
~8-10PM (Heavy Connection Loss, impossible to even get an established connection login 99% of the time).
~10:30PM-1AM (No connection possible, connections possible sometime, connections being dropped very often, no persistent state connection).

Will often vary, no exact times other than from 10-11PM, 99% guaranteed to be unable to connect

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Client Information
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Server: us3 (USA East 2)
ID: 63038026

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Useless Information as it's not home network based
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OS: Linux x64_86
RAM: 12GB
CPU: 2.4 Ghz 4c/8t
Router: 54Mb/s Wired[LAN], Wireless, (Obviously secured)

Browser: Firefox 37, Chrome 41
Flash Players:
Adobe Flash Player 11.2.202.451 (Linux Security - Firefox/etc),
PepperFlash 17.0.0.134 (Chrome)

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Important Information
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ISP: AT&T Uverse
ISP Downstream ratio(Avg, Mb/s): 22
ISP Upstream ratio(Avg, Mb/s): 1.9

Traceroute:
traceroute to us3.darkorbit.com (199.83.135.77), 30 hops max, 60 byte packets
1 -private- 3.990 ms 4.553 ms 10.094 ms
2 -private- 37.924 ms 38.317 ms 38.922 ms
3 99.167.141.50 (99.167.141.50) 33.976 ms 33.981 ms 33.974 ms
4 99.167.141.179 (99.167.141.179) 33.973 ms 33.951 ms 33.950 ms
5 12.83.70.13 (12.83.70.13) 36.477 ms 12.83.70.21 (12.83.70.21) 33.402 ms 35.801 ms
6 12.122.155.173 (12.122.155.173) 36.855 ms 20.088 ms 24.150 ms
7 192.205.35.118 (192.205.35.118) 30.694 ms 31.079 ms 31.079 ms

Hop 8 timeout (Router filtering / Peer connection failure probably)

Ping to us3.darkorbit.com:
PING 199.83.135.77 (199.83.135.77) 56(84) bytes of data.
64 bytes from 199.83.135.77: icmp_seq=1 ttl=55 time=21.5 ms
64 bytes from 199.83.135.77: icmp_seq=2 ttl=55 time=21.1 ms
64 bytes from 199.83.135.77: icmp_seq=3 ttl=55 time=20.9 ms
64 bytes from 199.83.135.77: icmp_seq=4 ttl=55 time=21.5 ms

Any other info can be provided en masse

 

Thank you for providing this information, I have sent this information on to a higher member of our team to have this passed on to the approriate members for investigation.

What They have requested is trace route from the following

darkorbit-46-game-01-pub-01.bigpoint.net
and to
darkorbit-69-game-01-pub-01.bigpoint.net

If this is possible.

We appreciate your patience and understanding while we work to get this resolved.
Thanks again.
Astraea

 

Greetings. Have shot a short video detailing some of the more minor connection stuttering issues. This documents how the game starts to stutter before all BP game servers on the US network become inaccessible for me

 

Same Problem I am having. Still nothing back from DO. I am very discouraged. I have Brighhouse Cable . Had them check everything for me. They found nothing wrong. Now I have contacted them to give me a new gate as I lost mine due to all this trouble.
Galaxy Princess

 

Greetings. I have the provided traceroutes:


traceroute to darkorbit-46-game-01-pub-01.bigpoint.net (178.132.242.20), 30 hops max, 60 byte packets
1 -private- 3.497 ms 3.847 ms 9.446 ms
2 -private- 32.093 ms 32.081 ms 32.070 ms
3 99.167.141.50 (99.167.141.50) 32.000 ms 32.011 ms 31.999 ms
4 99.167.141.179 (99.167.141.179) 32.014 ms 31.990 ms 32.445 ms
5 12.83.70.13 (12.83.70.13) 34.293 ms 12.83.70.21 (12.83.70.21) 37.703 ms 12.83.70.13 (12.83.70.13) 34.625 ms
6 12.122.155.173 (12.122.155.173) 35.100 ms 20.248 ms 21.679 ms
7 192.205.36.254 (192.205.36.254) 66.353 ms 66.887 ms 66.884 ms
8 * * *
9 * * *
10 tenge-1-3.cr2.NBG1.content-core.net (212.162.19.34) 173.920 ms 173.451 ms 173.854 ms
11 212.123.111.190 (212.123.111.190) 177.825 ms 177.134 ms 178.230 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

traceroute to darkorbit-69-game-01-pub-01.bigpoint.net (216.151.181.87), 30 hops max, 60 byte packets
1 -private- 2.318 ms 7.140 ms 7.559 ms
2 -private- 25.631 ms 28.668 ms 29.934 ms
3 99.167.141.50 (99.167.141.50) 27.654 ms 28.124 ms 30.548 ms
4 99.167.141.179 (99.167.141.179) 28.662 ms 30.511 ms 30.523 ms
5 12.83.70.13 (12.83.70.13) 29.521 ms 31.083 ms 12.83.70.21 (12.83.70.21) 31.630 ms
6 gar27.dlstx.ip.att.net (12.123.16.117) 103.233 ms 71.372 ms 53.148 ms
7 12.252.255.26 (12.252.255.26) 58.408 ms 59.202 ms 59.574 ms
8 2-1.r1.at.hwng.net (209.197.0.88) 63.888 ms 64.386 ms 64.924 ms
9 unknown.hwng.net (209.197.1.86) 76.633 ms 6-3.r2.dc.hwng.net (209.197.1.202) 80.559 ms 80.918 ms
10 unknown.hwng.net (209.197.1.90) 78.270 ms 78.772 ms unknown.hwng.net (209.197.1.94) 79.146 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

 

I'd like to report that I'm on US3 and have been plagued with these issues since just before last demaner event.

I'm happy to say that for two days now, problems have vanished, everything is working great!

Have no idea how or why, guys, sorry.

I did switch browsers but it still was acting the same way for a day or two after that. Seems to have been just after the midday server restart a couple days ago that it corrected itself. (fyi, switched to Firefox, pretty happy w it's performance.)

I'm hoping i didn't jinx myself by saying this, but i feel it was necessary since I have been outraged for weeks over it.

U can tell by my avatar
I went nuclear.

Still would appreciate some sort of compensation for sticking it out thru the mess.

Hoping everyone has the same luck soon!

Regards,

EDIT: Def aware of the lame oh compensations, I never expect anything from BP except excuses.

 

[*PEACEKEEPER*] - Thank you for taking the time to put together all the information that I requested. I will pass this on for further investigation on the matter and hopefully we will be able to find a resolution to your issue.

†~Death~from~Above~† - We are glad to hear that your game is working again, as for compensation... that is never done on an individual basis. If and when a compensation package is given it, it is given server wide. Those are also posted in the Official Announcements.

Thank all for your input into this matter,
Have a nice day
Astraea