[GI] I'VE BEEN ROB!

DO,

I bid on a lot of items in the Auction House about 1.5 mil credits worth. The clock tick down and I had no emails of winnings. During my bidding I had to verify that I am not a robot which I did. I bid some more as the clock tick down to 00:00. It did.

I have no credits, no items, no emails, and the Auction house clock has started over for the next hour of bidding.

I exit the program and started over by logging in. Still nothing. Where is my stuff or credits? I'm holding off bidding until this is right.

Angus

 

sorry to say brother angus but you probably have to go to support for this. good luck bro!

 

First verify the credits were not returned by looking at the "Balance" in the Uridium tab. You should see the time of the bid and any returned credits from being over bid.

Second make sure you do not have bids in the NEXT hours auction bidding after 10 seconds is a gamble of not making the current hour auction.

Third if all of this shows as you state you will need to "screenshot" these items (Uridium Balance Logs showing the bids and no credits, the 2 hours from history one started the hour of your bidding and the hour right after you finished bidding having the items you bid on in screen).
IF you have never done a screenshot,

1. you get the item you want to save on the screen
2. hit the print screen on your keyboard
3. paste it into a program like "Paint" (if using Windows)
4. save this image
5. continue till all shots are saved.
6. Create a ticket to SUPPORT
7. and reply to the automated response and attach the screenshots to this reply message.

Make sure you are NICE when sending the ticket and screenshots as they will be the only way to correct this issue. Include the server affected as I know you now have 3 accounts/servers.

 

Hi All,

Well for some reason I have to log off and reboot my system and then they show up. If they were out bid its there, but I have to restart my computer to see the rest.

Angus

 

Welcome WarriorAngus,

have you received credits or the item after you reboot your computer ?

-Toby

 

Also , WarriorAngus on your front-page there is your Log Book that you can cross-reference with your Uridium Banking page as HelpMeHelpYou pointed out. I have a total of 6 accounts across different DarkOrbit servers just to see how each server is operating before the Merge . 3 of my accounts are started 10 yrs ago East 1,2, and 3 ... I now have accounts on GB1 GA1 and Germany1 for over 2 yrs ... On my Germany1 account I did get to do the last Test Server Merge only to find out that the redirect to the test server was not to the Test Server as per DO instructions. My point is that not ALL DATA is being stored or correctly transferred let alone onto your personal account. ... See You in the Stars ... FYI you're my only contact in East2 ttyl

Suggestion ... and ... Question ... Angus , when at the event and used their wifi did you use your Main CPU /Laptop or mobile devices/

 

Hi All,

This was on my new server GB2. The other 2 are working OK. It was merged and now by my name it has gb2. I'm not the only one that has it. Everyone does, but I haven't seen any other servers on our GB2 server. I guess that is the problem.

Thank you all for the information you gave me. It is a fountain of information. It was also very helpful. You are a great bunch of Pilots, and fly safe.

Angus

 

DO,

You have some bugs to work out. My server is Great Britain 2. To view my bids (won bids) I have to turn off my computer and start over. Not only that it won't show up in my Inventory either unless I do this! Not just log off. turn off the server and log back on does not work. Now my lost bids show up right away, but not my won bids. What is the problem DO. You have Merged us and now it doesn't work. My other two server seem OK.

Angus
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