guys my acc was hacked

Only way into the account is with username and PW, however if they take a min in DO's stuff, they can find it I suppose. But I still don't know your story so, we can't exactly say you got hacked, because a lot of people come on here, and they fell for someone saying they could get them a million uri or something..

 

Thank you to those that offered their assistance to this player without the unnecessary bashing of the support department team.

As we are so sorry to hear that you have had such an issue on your account, however with the new login system and email verification system there is a very small chance that this is an issue with the system. I would say that somewhere along the line someone has gotten your user information.

I would recommend the following:
Change the user password and contact support. As I cannot say what support will do for your account, but you can request to see if there are any bigpoint portals attached to your account whereas someone may be accessing your account. But please know that a person using a Bigpoint portal at some point got your username and password from somewhere.

I will also say that since this thread has become a rant against the support team, it will be closed.

Please direct your account issue to support.
Have a lovely day.
Astraea