I cannot log in on my main account since the t&c update

Hi

I am not able to log into my main account since the t&c update.

I have tried every browser i can think of, even a different PC, cleared cache etc and nothing works.

I had this issue when the t&c changed last time and after about one month of emails to support they managed to do something and it worked but now I am back where I was getting a blank page with some address at the top beginning with Bigpoint.policy.netauthuser?

I have sent about 10 emails to support on this issue and all I am getting as a reply now is that support can log in to my account?

We seem to have hit a dead end and I want something done about this as the account has cost me 1,000s of pounds and I will not stand for the response I am getting by email.
Shipname: »MΔŦЯ!X«[ØØ7]
UserID: 21910431
UK1 Server

 

Hi,

I know you say you have tried everything already but have you reset your router?

Try this, try clearing browser cache etc and maybe see if you can log in on a different connection as it could be this causing the issue.

I can confirm that the issue is not a server one as the account has been logged into again. This would suggest a local issue, possibly most likely a blocked url or a firwall kicking in for certain file types. This can happen on shared, semi-public networks such as colleges and some office networks etc.

I hope this helps

Regards

NM

 

Nightmare you are a star....I tried this and it worked first time, Thank you so much for your help.

MATRIX.....

 

Does the OP have any further issues or can we close?

 

Problem is resolved Kitsune so feel free to close...thanks

 

Closing because I'm awesome lol