Ignored for 4 Months – Extremely Disappointed with DarkOrbit Support

I’m honestly frustrated beyond words with how terrible the support system is in this game. I have had two open tickets for FOUR entire months, and no one has even bothered to help me. My first forum post was ignored after just two messages, and it’s clear that the support team doesn’t care. There is a huge lack of communication, and it’s unacceptable.

The Turkish support team is a complete disaster. I’ve tried reaching out multiple times, yet I receive no real response or help. After spending over $100 on this game because I genuinely enjoy playing, I expected at least some level of customer support when issues arise. But instead, I’m left completely ignored.

To make things worse, I’m dealing with a bugged research points issue. I followed the instructions from Discord and raised a ticket, only to have it instantly rejected because I supposedly “haven’t validated my account.” How is that even possible when I logged in through the official DarkOrbit website to submit my ticket? And even if there is some extra validation needed, where is the clear guideline explaining how to do it? There isn’t even an option to access support from the Unity version!

And Discord? Even the admins there ignore me. I’ve tried multiple times to get help, and no one responds. This isn’t just poor customer service; it’s completely unacceptable. DarkOrbit has been around for 20 years, yet this is how they treat real, paying players who are still supporting the game?

If things continue like this, I will have no choice but to quit for good. No player should have to beg for basic support. At this point, I have lost trust in BigPoint’s ability to manage the game properly.

I demand an actual response. I need real help, and I also want to know the proper way to file a formal complaint against the entire support team. This situation is completely unfair, and I will not let it be ignored any longer.

 

I read in discord they are working on it now and if it helps to send in how many Research Points you have at last count