JPA REGISTRATION WINDOW???

I did not get any jackpot registration window?
The jackpot is supposed to be this Sunday correct?

 

didn't get one for my main server here also it showed on a my lvl 8 one lol but wont show up on main one lol fail again

 

support replied to me saying I had to clean my cookies I was like..... wow thats a lot of knowledge i did not know... guess what! It did not work!

 

I did not get the registration either... BP is messing up again.

 

Is there any admin that would please pay attention to this thread??? Me and a lot of friends did not get the jackpot window to register... why is this????

 

Hello,

As to not being able to get the pop-up for the JPA, would advise you to contact Support. As for the reasonings to why you are not getting this, can only advise to clear your cache, and try again. If this does not help, then contacting Support to let them be aware of this issue would be best.

Is there anything further we can assist you with?

 

I have contacted support about that and all the told me was the same you are saying... I did that and it did not work, and theres a lot of my friends too that have the same problem not just me.

 

I contacted support too and as croWcr0 said, they did tell me the same thing as him. And many of my friends too got the same problem in their accounts... idk why this is happening but i want to participate.

 

Hello,

Can you please inform me as to which servers this is happening on.

Regards,

 

This is happening in Global America 1. I don't know about the rest of the servers but yes, some of my friends didnt even know this sunday was gonna take place the jackpot battle because they didn't get the pop-up for the registration.

 

Hello,

Please make sure you do not have pop-up's blocked. Also, have you tried a different browser.

I have tested this myself, and did receive the pop-up. Is this still a issue?

Regards,

 

I have tried all of them including internet explorer and nothing I don't see any pop-up, the only pop ups i see are for the lf4 day, for that special offer that I have and well the one for the daily bonus.. but not a pop-up for the jackpot.
Also the pop-up for the jackpot is not considered as a browser pop-up therefore it is not blocked. Also to test that I dont have the pop ups blocked I went to the uridium page and clicked on the uridium if my pop-ups were blocked it would tell me my pop ups are blocked there fore i wouldnt be able to buy uridium.

 

Works fine here on GA

-FT

 

Why can't I get it?? I have 3 accounts none of the 3 accounts got it, Germ from OTL clan did not get it, Abyss did not get it either and other friends from pdt did not get it either.

 

Hello,

If you are not receiving the pop-up and have tried the above options mentioned, there isn't any other advise i can give. Will advise you to contact Support to inquire about this issue and see if they are able to assist you with this issue.

Does the OP have any further questions, or may we close?

 

You can't further this message to support so they can take care of the issue? I know theres people that doesnt have this problem but I have more friends that do have this problem.

 

Hello,

As the report has to come from the player, i am unable to forward this to Support. You will need to contact Support, as well would advise your friends to message Support.

Closing as referred to Support.