lag issues in galaxy gates

ok im about ready to just stop playing this game because of the lag issues i just lagged out of yet another gg and its the 6th one since november are you ever going to fix this problem or not its not just time ive spent in game to build the gates its also the money spent trying to do them i keep sending t5ickets into support but can i get any answers no not a single answer about this problem the . the total lack of support in game is absurd to no end my in gamer name is wickeder wanda game id is 83213448 and i want somthing done about the loss of uri exp and time ive put into this game and gotten nothing but empty e mails back from support

 

Hello CPT_DOLPHIN

Due to holiday season some tickets may take time to be responded.

Could you please give this a try:
Log out of the game... go to your browser and clear the history.

Then go to the flash player - here is a link> http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
(This is an actual web page - not just an image)

Delete All the websites in the Website Storage setting Panel.

Then re-log in to the Game, Hopefully this will resolve your issue.

Also you can check this link> Clearing Cache

Please have a nice day and enjoy your game.

Threads that might help you reduce the lag:
How To Fix Chat And Lag Issues
How to Reduce Lag
Bug Fixes and more

For future reference:
If you didn't had a gate reset in last 1 month then you will get your galaxy gate reseted and also if there was a technical issue and due to which you lost the gate then for that you need to Contact Support for any further assistance within 48hrs of losing the gate.
Also when contacting support please post your user id along with the server you play on.

Do you (the original poster) have any further questions or can we close?