Lost my Aegis ship=(

Greetings DO staff,

Today i won a bid of Aegis ship, i got 3 hangars and i have lots of ships awaiting to be allocated. In my 3rd hangar i was have Phoenix activated. And so I allocate the Aegis ship in that hangar and sold the Phoenix but my Aegis has been sold too..WHY?, Im so confused what had happened. I did not sold my Aegis ship, i only allocate it but it gone Has been more than a years i stopped playing and just returned recently and as i remember before that you will not lost the ship u won. I had bidded it for 750m and it hurts that it just gone so fast Any help that I could had it back again? Please having that credits again is so tough to build Kindly please look upon this issue as i am so much excited and waited to have an Aegis ship!!!

• 06.08. 00:01 Aegis spaceship sold. + 625,000 C.
• 06.08. 00:01 Phoenix spaceship sold. + 0 C.
• 06.08. 00:00 Premium discount: 5% savings on all successful bids + 37,501,000 C.
• 05.08. 23:59 Bid submitted - 750,020,000 C.

As u can see in my log in same time Aegis and Phoenix sold in same time?

UID 38713204
US east

 

Hello,

Unfortunately due to the nature of this issue we will be unable to assist you here in the forums. You will need to contact support explaining the issue that has occurred making sure that you provide all the information and logs, just like you did posting here.

They should be look into your account and hopefully they will be able to find a solution for you.

~Ddraig

/Closing as referred to support for this issue.