MHH Error!

Ok hi.
So this is the problem, i've tried to contact the team through the payment support but unbelivable they didn't provide me any support )) This is incredible...
I'm gonna write here for everyone to see because this is unacceptable.
Ok what happend? So i paid 163.88 pounds when MHH event was active on 7/09/14 with my debit card for the 2x330.000U order. I've tried to pay using my paypal account but the pop up adrees didn't worked so i used the card directly. (all of this was made with an iphone5)
When the order was done a pop up window appeared with an ERROR (exactly that was the message) and down the ERROR message was written: Your account information will be changed shortly...(or some thing like this).
Ok so i guesed they didn't acceped my debit card, but.... i checked of course my card account, and what you know...the money was sent to: WWW.BIGPOINT.COM/LUXEMBURG.DE (this is the exact statement that i have)
I checked again my DO account maybe it there now....but of course not a single uridium.
So i've tried to contact the support team with the payment option, here is the reply )) no conection at all with my problem...:
09.08.2014 12:47

Our system detected a security breach due to all the purchase attempts you made. As a result, multiple payment methods were deactivated. When making orders in the future, ensure that all information entered is correct. Please also ensure that you do not select payment methods which may be rejected by payment providers. Multiple failed payment attempts may result in payment methods being blocked.
If you have never ordered anything for your account, please place small orders at first and then wait a few moments. Over time you can then make more orders more often. Should you have any other questions, please do not hesitate to contact our technical support team via their contact form.
Ok thank you for letting me know bro , but where is my uridium or my money? )))
So do you know how i can resolve this without going to the bank anr report it?
Maybe a direct mail addres for the CEO of BP maybe he can help me because the support is the worst ever invented....
Thank you for reading, and please reply if you can help....

 

Your money will be with you in two working weeks ,happened to me few times

 

What pecanin said should be the case, if not - you should just wait on a response from support as I doubt anyone can help you with this matter on forums.​

 

Hi there,

I am sorry to see that you are having the problems that you are, unforunately though payment issues are one of those things that we do not have the capabilities of dealing within from within the forum.

I would therefore suggest that you reply to your support ticket that you have not received the uridium and that the money was taken from your bank account, since it appears they only addressed the issues with the errors you were receiving.

It is also possible that the payment method that you used could also take longer to process than others, as suggested by pecanin. However i would still advise you continue to contact support stating the money left your bank account but no uridium was received, and if possible show them a statement that shows the money has left your account.

Unfortunately that is the only advise and assistance we can offer you here in the forums since payment issues can only be dealt with through support.

~Ddraig

/Closing as issue can only be dealt with by contacting support.