No Paypal Option for MHH (With Supporting Attachments)

Discussion in 'General Archive' started by Swarlson, Apr 13, 2015.

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  1. Swarlson

    Swarlson User

    Hi,

    I wanted to make a purchase for MHH Event today, but I was only allowed to select bank transfer option; there were no Paypal or other options available. I have made several transactions for the past 2 years and I always chose Paypal as my payment method.

    Support Attachments:

    (Abnormal) Scene 1 - I clicked on "Save Now" button.

    [​IMG]
    ​
    (Abnormal) Scene 2 - Pressed "Close" button.

    [​IMG]
    ​
    (Abnormal) Scene 3 - Selected my product and "Proceed to checkout".

    [​IMG]
    ​
    (Abnormal) Scene 4 - As you can see, there is nothing except "Pay with Bank transfer", which does not qualify for the MHH Event. It only showed this for merely about a second & moved to the next page, whereby I will need to key in my payment information.

    [​IMG]​

    (Abnormal) Scene 5 - This is the page. They instantly sent me to this page without me clicking on "Continue with Bank Transfer *" from Scene 4.

    [​IMG]​

    I had my current account logged out and tried on another in order to perform a test.

    Scene 6 - Logged out and used another of mine account. I clicked on "Save Now" button.

    [​IMG]
    ​
    Scene 7 - Similar to Scene 3, but this time, there was an additional option for me to select. I continued to "Proceed to checkout".

    [​IMG]​

    Scene 8 - There are 5 more payment options available to me. I still have my Paypal account information being saved and recorded in BP's database as shown below.

    [​IMG]
    ​
    To add on, I have also attempted the all-time favorite support tagline: "Clear Your Cache". Here you go! :)

    [​IMG]​

    Try on different browsers? No problem! Here's the almighty Firefox.

    [​IMG]​

    Please assists accordingly.

    Should you require any additional inputs or information from me, I am willing to cooperate and provide any necessary supports.

    Thank you very much for your time.

    Regards,
    Swarlson
    ID: 100224297
     
    Last edited: Apr 13, 2015
    Swarlson, Apr 13, 2015
    #1
  2. Swarlson

    Swarlson User

    Hi,

    I just realized that since my another account could show different modes of payments, this should not be a case of an event technical issue.

    Please relocate this thread to Technical Issues section instead if required.

    Thanks,
     
    Swarlson, Apr 13, 2015
    #2
  3. .-Raijin-.

    .-Raijin-. User

    I have checked the payment page and I can see all options available each time I went through the process.
    Unfortunately Payment questions can only be handled through Support. There is a link to Support in my signature.

    Closing as player has been referred to Support.
    Best regards,
    .-Raijin-.
     
    .-Raijin-., Apr 13, 2015
    #3
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