NOT ABLE TO BUY PREMIUM PACKS

dear big point ,
im not able to buy premium packs because its showing some type of blacklist hence forth i dint know anything about this soo please let be allow to buy premium packs your sincerly OVERCONFIDENCE

 

your going to have to contact support via a email then you can ask them there then they'll respond and if they do take you off the black list you'll be notified tidbit to contact support click the question mark upper right corner of game back page then below forum you'll see support create your ticket and respond - may take 24-48 hours to reply depending on the backup or timing of the ticket

 

Thank you very much for assisting this player with their issue, as you are correct. An issue of this type will take you contacting support directly.

This can be done by going to your home page and clicking on the help icon in the upper right corner of the page. Then clicking support.
I hope this helps to get your issue resolved.

Have a nice day
Astraea

 

Hello Sir,
They gave me this link and i have to enter my password which password there need to type that was i dont know so i tried there my promotion codes but its not working too what should i do now,
support team also not giving a reply
from last 12 hours..
please help sir!
https://ssl.bigpoint.net/paymentsupport/index.es?action=ticketstateview&lang=en&tid=611447

 

take a breath. It can take support up to 48 hours to respond with an answer.

Put in the password that was supposed to be for your account. Do not worry about promotion codes until you get the purchasing issue taken care of.

 

You will need to be patient and continue your conversation on this issue with support.

As this is a payment issue and we here in forums can not assist you on this matter.
Please have a nice day.

Astraea

 

yes i got it sir
and when i cheked my baking inquiry there i got know that my 1st card got expired and they gave me a new1
so maybe if in my acount will get unblacklist so i can buy with my another card??
but problem is when i go to buy ther is in not getting a any chance to buy with another card its direclty shows to buy and then
trasaction fail..
step 1 :-
Your purchase:
Premium 1 Month for 6.00 USD
step 2 :-
Unfortunately, your bank or credit card data has been added to our blacklist, either at your request or due to a canceled payment.

Select another payment method here or contact Support.
Your account information will be automatically generated and filled in for you.

there is im not getting any another option for buy how to buy or do anything im not getting this..
and support team have replied me just one msged that i gave u in my last massage

i said u clearly wat really happed from my side please help me i cnt buy anything in game i cant play a game.
please help!!!

 

use paypal might help

 

no use and support is maybe not intrested in reply me back. i think last option leav game

 

i suggest you to do the following:

1) go to uridium page and then select subscriptions, a new window will open. In that window select "delete your personal payment information". then try to purchase again with new credit card.

 

Hi Ov3rCoNfiDenCe^^,

Unfortunately as ASTRAEA stated, since this is a payment issue we are unable to help with this matter. You will need to continue to speak to support asking them how to get the issue resolved for you.

Samstryker has provided a good suggestion of what you could try to fix this issue for you, however we cannot assist here any further since this issue requires assistance from support directly.

~Ddraig

/closing as assistance is required from support