Payment Support

Hello Community,

For all payment requests please use the Payment Contact Form. You can find this in the top center of the banking pop up under “support”; or when you select “Payment Problems” on the contact form.

Should you not have access to your account please use the link below:

https://paymentsupport.bigpoint.com/

How does the form work?

The form is simple and self-explanatory. When you access it directly from your account, information such as User ID and server is automatically entered in the relevant fields. If you access it from another location, you will have to fill out these fields yourself. Please note that some fields are required and must be filled out!

Once you’ve entered your identity information, just select the relevant method of payment and type in a description of your problem, making sure to mention which item or items you were buying or attempting to buy when the problem occurred.

Then you will be asked to provide some personal information, such as your mobile number and/or account number, and/or the relevant transaction ID. This information will be different depending on the method of payment you used. The form should look something like this:

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Just fill in the required information and send the form. You’ll receive a confirmation from us via e-mail including a link and a password with which you can track your ticket. Our payment team will process your inquiry or request as quickly as possible.

Please bear in mind when filling out the form that we will only be able to help you if you have provided all the necessary information, and if the information provided is correct.

Please note: Effective immediately, payment requests or inquiries can only be made using this payment form.

Please understand that we can no longer process this type of request or inquiry through the game support: In the end, the creation of a distinct form for payment requests and inquiries benefits you, the user, since your payment support issues will now be sent directly to the payment support team.

All payment problems will be dealt with via the dedicated Payment Support Team.

Regards,

Your BigPoint Team


Thank you to \-Sephiroth-/ for their assistance with this thread.

Originally posted 21.12.2009 & 05.01.10