Questions for Developers!

Discussion in 'General Archive' started by Knife, Aug 17, 2014.

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  1. Knife

    Knife User

    I have problem with letters, they does not come to my e-mail, how said support team worker [REMOVED] it is becuse my email provider was blacklisted on BigPoint system and is the reason I was not receiving the automated emails.
    First question: what is the reason that domain ukr.net was blacklisted?
    Now I am asking that my account ([​IMG]162437951) transfer on new mail, but team worker [REMOVED] does not want to do it.[Ticket#2014080210009858].
    Second question: why?
     
    Last edited by moderator: Aug 18, 2014
    Knife, Aug 17, 2014
    #1
  2. þå®å§¦†£

    þå®å§¦†£ User

    If i was you i would change my contact email to a gmail to avoid this issue. But my guess would be ukr.net email has been used in a lot of known malicious activity. It is one of the leading blacklist emails out there. I would also do a check of your email with mxtoolbox.
     
    þå®å§¦†£, Aug 18, 2014
    #2
  3. Knife

    Knife User

    Nah,I am sure ukr.net has not done malicious activity or spam attack or something else.
    No one game what I play did not blacklist ukr.net domain, only BigPoint. And what a realy funny, mail domain 10minutemail.com what create an account for 10 minutes and after timeout (10 minutes) remove it, that can be use for spam attack not banned.
    I have been checked ukr.net domian with mxtoolbox - all clear.
     
    Knife, Aug 18, 2014
    #3
  4. Ddraig

    Ddraig bp_phrase_Forum_General

    Hello,

    Unfortunately since you are already in contact with support regarding your issue we are unable to assist you here in the forums. We are unable to answer why a certain e-mail could be blacklisted or why support will not transfer an e-mail, these are questions you will have to direct at them in your conversations with them.

    I have also removed the supports names from your post, please refrain from posting such information in the future.

    ~Ddraig

    ~Closing as already in contact with support.
     
    Ddraig, Aug 18, 2014
    #4
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