Resolved – Temporary Credit Card Payment Issue on 13 August 2025

Discussion in 'Tech Announcements' started by Malaikat, Aug 13, 2025.

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  1. Malaikat

    Malaikat Board Administrator Team Darkorbit

    Hello Space Pilots,

    Our credit card payment provider (Computop/Evo Payments) experienced a temporary outage on 13 August 2025, which has now been resolved.

    What happened:
    • Some players may have seen the message “Payment not possible for temporary technical reasons” or error code 22050040 / NO RESPONSE when trying to make a purchase.
    • Due to the provider-side outage, some transactions failed and were not processed.
    You can view the provider’s official incident report here: https://computop.statuspage.io/incidents/wc2zt817h608

    What you should do:
    • If you saw this error, please check your payment history before trying again.
    • Avoid making duplicate purchases until you are sure your payment did not go through.
    • If you believe you were charged but did not receive your purchase, please contact our Support Team with your payment details.
    We apologise for any inconvenience caused and thank you for your patience while our payment partner resolved the issue.

    Thank you,

    Your DarkOrbit Team
     
    Malaikat, Aug 13, 2025
    #1