sanctions ?

Discussion in 'General Issues' started by sk.eic.r.easy[Halo], May 28, 2022.

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  1. my visa credit card is being declined for buying premium
    i wonder if bigpoint payments are coming under the anti russian sanctions
  2. jayherbo

    jayherbo User

    Not had any problems buying Premium or Rebate, only problem I had was booking (Ascension Booster Pack - 50% exp, 50% Hon), the 50% exp was booked but the 50% Hon wasn't. I have reported this to support and waiting for a response:rolleyes:
  3. I had the same problem a few weeks ago and reported it to support, they told me they couldn't do anything i would have to use another payment type.
    I waited a little longer and it started to work again don't know what the issue really was.
    Even tried a prepaid card and it was declined even after my card started to work again the prepaid won't and I know another player who had the same issue as well. Cheers hope it fixes itself for you.
  4. jayherbo

    jayherbo User

    To add to that: I noticed to me a New way of paying through Bank text messages to iphone to check it's you doing the purchasing :cool: , just better Security I guess:cool:
  5. Contact your bank to be sure they are not blocking it. Since prem can't be done on a yearly basis anymore, that's transactions more often which could raise a flag for out of country purchases if your not in Germany.
  6. SirThrills

    SirThrills Board Administrator Team Darkorbit

    Hello @sk.eic.r.easy[Halo] ,

    We are unable to assist with payment issues on the forums. You will need to contact support for further assistance.

    Closing - Referred to Support
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