[SC] Neat new 'feature'

Seems some are aware of the new feature available for certain folks.

Had this happen several times in the 'Pirate event' where Im playing and enjoying the event. What is really cool is having *ALL* of my hot keys go 'undefined'. How cool is that?? All key bindings go 'undefined'!!

Between having to waste boosters re-setting keys and getting blocked from spinning gates its just not fun anymore. Its getting to where the game is just trying to get it to work.

Are you sure Derek Smart isnt on the Dev team?

 

I dealt with this issue for a month where every time I jumped port my bindings would "reset". Support was unable to assist me and it took several weeks to get assistance from the Forum Community. The problem resolved itself about a week after I got the FIX from the community, and I have not seen the problem since. BUT, that does not mean others have not seen it, like you are now.

 

I also get this problem once in a while(2 or 3 times per month usually, don't know what causes it)

 

Personally i only had this crap happen only once,super annoyed when it happened.

 

Is there any way that the fix could be shared? Im getting this when I run into 'frequent name changing players' who seem to have some very sweet ship stats. I am also noticing that switching to RSBs my ship drops lock over and over in fights. Its like 'draw fire' on steroids.

 

The only fix was to keep reassigning the bindings and it finally cleared itself. Support could not even suggest (or acknowledge it was a problem) a solution to the problem. I wish I could give you a better answer.

 

It would be neat and a whole new thing to have support help with a game stopping issue. This costs us boosters as you have to set the key bindings signed in.

 

Hello,

Believe it or not, support can't just magically fix every issue. The same as all of us they can try to troubleshoot the issue, and reporting it when all else fails. Support are not the game team; they aren't writing the code, they can't reset the server at will - they are not 'all powerful' in the realm of making everything suddenly work.

The hotkey issue isn't as simple as "it's reported so it will be fixed now". The team have to investigate it from there, and in doing so they have to try to re-create the issue. Just because something happens to you on your account doesn't mean someone else testing your account is going to experience it, or that they will experience it when they test on any other account. From that point it's a matter of being able to show that yes, this does happen whether or not it happens during testing.

No one wants you to have to keep resetting your keys etc, or have them go off the rail while your playing. Is the hotkey issue frustrating? yes. But this issue hasn't been as simple as "report it and wait for the fix", or "write support for magic solution" because there isn't one.

So this has bee a combination of trying to make the best of a situation through trouble shooting & having to suggest manually setting up keys again as has happened here, while trying to take reports & information from there as to hopefully lead it towards being figured out, and fixed.

Regards,

 

No one is at this point really expecting anything. I have tried to make the best out of each and every one-sided issue I have had since starting the game in 2008. Support didnt even bother to read my email without denying even trying to repay what I had missed.

Adding the missing part should not have been that hard but telling me that saturday was NOT a double gate reward day for Kronos... Well seriously every weekend has been double Kronos parts. It is wildly clear that some support needs to find other things to do.

Yes Solid Eye, I was seriously told there was not a double gate reward that I had missed. I was told that 'no I will not look at your gate spins' when the spinner kept erroring out.

Maybe you can ask someone somewhere why we are treated like the smelly thing on the bottom of a shoe when we ask for help after paying so much to play this game.

 

Every weekend hasn't had a Kronos day, at least one weekend this month and last month have been without. They're more frequent yes, but they haven't been every Saturday. Saturdays have been Kronos and/or Special GG Days - neither of these are the same as double rewards, which has run every Sunday this year I believe.

As far as that goes it would come down to what Saturday, and then whether or not Kronos day was on; if it wasn't then there would be nothing more they can do. If there was, then maybe it needs revisiting. But there hasn't been a "double gate rewards" on a Saturday since last year if I am remembering correctly, the closest to that we have seen is the time issues in the last month in which some events were advertised before actually starting, or after an event already ended.

Keep in mind that the logs and their times haven't just been messed up for all of us ingame, it's messed up in the system too. All of the time related issues have been extensively strenuous on both sides of the fence.

& Even still, that doesn't really add much to the hotkey issue which has been uncooperative at best.

Regards,

 

I know. Im just saying that when I submit an issue it is always my cost. It was a Kronos on the main page. I completed the epsilon and didnt get the parts. I asked and kind of got the interpretation you have. Its not double gate rewards thats the issue its the wild expense of the KRONOS and missing parts on gates I cannot spin.

I was owed 2 gate parts, it didnt happen. I pointed out that its odd that single gate spins are now high latency and many players are going 10 to hundred out of frustration. Its costing a LOT of money to play and its getting higher from glitches.

The hot key issue has not happened since I avoided a group of players on my server. Not once has it happened. If it re-occurs with that player in game with me what can be done? If its a new tool that is a game breaker.