[SC] Why New Support Personel close tickets Too Soon?

Discussion in 'General Archive' started by DRAZI, Aug 30, 2017.

Dear forum reader,

if you’d like to actively participate on the forum by joining discussions or starting your own threads or topics, please log into the game first. If you do not have a game account, you will need to register for one. We look forward to your next visit! CLICK HERE
  1. DRAZI

    DRAZI User

    I sent in a ticket after screen shoting a major Racist Chat infraction. This new Support agent didn't even ask for the screen shot and closed the ticket even before I was able to send in the screen shot.

    Never had this problem with Kara or Aimee

    Whats with this new Staff and why are they closing tickets too early enough for a reply from players?
     
    DRAZI, Aug 30, 2017
    #1
  2. HelpMeHelpYou

    HelpMeHelpYou User

    I found that I had to send the Screen Shot to the Automated ticket to get it to be seen before the ticket was closed. It has been about 2 years now that ALL tickets seem to be CLOSED as soon as there is a response, unless they have asked you a question, I have not been able to respond to a single response forever, now, used to be able to have 2-3 contacts before they would close it before. It seems that you need to use Discord and HOPE to get someone there that can assist you and send your screen shot to to even get a decent response to an issue.

    You could upload the screen shot into the CHAT section and then the MODS can forward it to the right people, but there is no guarantee this would not be closed before getting it resolved either.
     
    HelpMeHelpYou, Aug 31, 2017
    #2
  3. »ØPŦ‡MU§_K‡ŁŁ_§[23]«

    »ØPŦ‡MU§_K‡ŁŁ_§[23]« User

    on discord they will say we have nothing with support u must write to them
     
    »ØPŦ‡MU§_K‡ŁŁ_§[23]«, Aug 31, 2017
    #3
    neoonoma and MyBigi like this.
  4. PSK~SUNDANCE

    PSK~SUNDANCE User

    Its possible there had been a flood of support request about the same thing. With that, they "may" just deal with the issue and be done with it. You can put in a request to them asking about it, referencing the closed ticket. Be kind though. I have had better support this year from support and I was dealing with total loss of access. I did a lot of leg work at their request and in the end got praise and problem resolution from them. In a way, I do customer support at my job but since this is a game, its got to be 1000% rougher on DO Support staff. I do not envy them, just like I don't envy the mods. I feel sorry for them because deep down they know when they have an issue someplace, they want to act just like us, and some may do that. :p;)o_O
     
    PSK~SUNDANCE, Aug 31, 2017
    #4