Simply.. Negative credits from the trade :x

Discussion in 'General Archive' started by Napsie, May 23, 2014.

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  1. Napsie

    Napsie User

    Hey people, I have one problem. The problem is that I have bidded on Speed GEN today twice, the first amount which I have used was 10mill and then the second amount was another 10mill. But the issue of this is that I didn't get listed up for the item during the trade time, refreshed the page and this is the surprise I had :)

    [​IMG]
    As you can see I have negative credits..

    So I decided to go into the game and see if it was just a glitch or visual bug.
    [​IMG]

    But yeah.. got the credits back to positive but still didn't get the Speed GEN and the credits back.. such a shame you know :/

    Please could someone solve or try to solve this?
     
    Napsie, May 23, 2014
    #1
  2. º¤»ĐЯΣΔΜ◊†◊ÐΣМΦИ«¤º

    º¤»ĐЯΣΔΜ◊†◊ÐΣМΦИ«¤º User

    Afraid you have to take this to support. Be sure to get the copy of the log from Uridium page in Balance. As more proof. Good luck.
     
    º¤»ĐЯΣΔΜ◊†◊ÐΣМΦИ«¤º, May 23, 2014
    #2
  3. Napsie

    Napsie User

    Logs in the logbook in the main page:
    23.05.2014 - 21:18[​IMG]You received 18900 EP.
    [​IMG]
    23.05.2014 - 20:52[​IMG]You destroyed a Boss Streuner alien ship.
    [​IMG]
    23.05.2014 - 20:52[​IMG]You destroyed a Streuner alien ship.
    [​IMG]
    23.05.2014 - 20:52[​IMG]You received 1600 EP.
    [​IMG]
    23.05.2014 - 20:52[​IMG]You received 2 honor.
    [​IMG]
    23.05.2014 - 20:52[​IMG]You received 400 EP.
    [​IMG]
    23.05.2014 - 20:52[​IMG]You received 8 honor.
    [​IMG]
    23.05.2014 - 20:52[​IMG]You destroyed a Lordakia alien ship.
     
    Napsie, May 23, 2014
    #3
  4. Napsie

    Napsie User

    Log in the balance:
    [​IMG]

    So as you can see, at the time 20:07 i made a bid twice of 10mil each.
    In the other, logbook at the time 20:52 to 21:18 there is nothing about the auction.
     
    Napsie, May 23, 2014
    #4
  5. Omega

    Omega User

    lol its only 200k . u get 400k for a kristalon
     
    Omega, May 23, 2014
    #5
  6. º¤»ĐЯΣΔΜ◊†◊ÐΣМΦИ«¤º

    º¤»ĐЯΣΔΜ◊†◊ÐΣМΦИ«¤º User

    Posting it here still doesn't help. Send it to support. Nothing can be done in forums other then an Admin say they will have the problem looked at to see if there's a bug.
     
    º¤»ĐЯΣΔΜ◊†◊ÐΣМΦИ«¤º, May 23, 2014
    #6
  7. ASTRAEA

    ASTRAEA User

    Thank you very much for assisting this layer with their issue. As Demon is correct, to get this issue resolve you will need to Contact support with the following information.

    Ship name
    User ID
    Server
    Registered email

    Copy of the transaction logs. (Including Date and time)

    and a breif description as to what the issue is.

    Hopefully that can resolve this matter quickly and painlessly.
    Have a great day
    Astraea

    Closed as referred to support.
     
    ASTRAEA, May 24, 2014
    #7
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