support

Discussion in 'General Archive' started by Ð∆ЯК¤∆ÐÍΞ§KIĹĹ∆™»»V«, Dec 18, 2013.

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  1. Ð∆ЯК¤∆ÐÍΞ§KIĹĹ∆™»»V«

    Ð∆ЯК¤∆ÐÍΞ§KIĹĹ∆™»»V« User

    May i ask how long on average is takes support to reply to a request
    thanks
     
    Ð∆ЯК¤∆ÐÍΞ§KIĹĹ∆™»»V«, Dec 18, 2013
    #1
  2. srbinas

    srbinas User

    Support is unsalaried here, so it can take 2-3 hours, on the weekend 1 - 2 days.

    It took me on average 3 to 4 hours, but it is very different.
     
    srbinas, Dec 18, 2013
    #2
  3. Ð∆ЯК¤∆ÐÍΞ§KIĹĹ∆™»»V«

    Ð∆ЯК¤∆ÐÍΞ§KIĹĹ∆™»»V« User

    k i was wondering because i posted a request to them and a self generated reply came up tell me to look in forum ( which i did) then if it didnt help to reply to the msg. I replied and it has been 3 days almost and i haven't gotten anything back. So should i send it again?
     
    Ð∆ЯК¤∆ÐÍΞ§KIĹĹ∆™»»V«, Dec 18, 2013
    #3
  4. cooljak96

    cooljak96 User

    Support DOES work for BigPoint, therefore, gets money.

    If you are talking about regular support, then about 48 hours, possibly longer depending on the issue.

    On the forums however, all the moderators are volunteers, and not required to check hourly. But usually you can get a response from one of the players faster than a moderator.

    If you are looking for a fast reply to a question, try posting it on the forums. People are always on and willing to help anyway they can.

    I just saw you post this now, since it has been 3 days, I would either post it on the forums if possible. If not, then send it again.
     
    cooljak96, Dec 18, 2013
    #4
  5. Ð∆ЯК¤∆ÐÍΞ§KIĹĹ∆™»»V«

    Ð∆ЯК¤∆ÐÍΞ§KIĹĹ∆™»»V« User

    yea m8 i have they told me to tell support... a bit of a never ending circle rly ;/
    so should i resend my email?
     
    Ð∆ЯК¤∆ÐÍΞ§KIĹĹ∆™»»V«, Dec 18, 2013
    #5
  6. cooljak96

    cooljak96 User

    I would
     
    cooljak96, Dec 18, 2013
    #6
  7. mr_plaku™

    mr_plaku™ User

    It usually takes them the most 1 day even few hours if they read your email by any chance.
    that is my experience the most it took has been a day even on weekends.
    What i would suggest is to check again if u replied to the ticket number since its a lil confusing in the beginning.
     
    mr_plaku™, Dec 19, 2013
    #7
  8. =SERAPH=

    =SERAPH= User

    Hello Ð∆ЯК¤∆ÐÍΞ§KIĹĹ∆™»»V«

    Thankyou to all for your answers.

    The auto-reply is to indicate that your query has been received. There is a recommendation to check the Forums first, since you might be able to find your answer here without needing to discuss it with Support.
    If you have been directed to Support from the Forums, then please reply back to the Ticket created - ideally, you should receive a response within a day, however it may take a little longer (especially around this time of year when everyone is busier).

    Closing, as this issue rests with Support.

    ~THREAD CLOSED~
    Contact Support​
     
    =SERAPH=, Dec 19, 2013
    #8
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