[TEI] Aug-12th Double GG Rewards (LAG = UNDOABLE)

not gonna talk about the game itself - coz I can't even log in, but does anyone have problem with backpage as well? It's laggy and it still buffering, even though it's loaded.

 

Lost 2 lives in a GG and I was forced to buy another one because i am too afraid to play it again with just 1 life left... Although double rewards day is still running, for me its literaly imposible to complete any of them when my screen freezes once every 15-20 seconds... I don't need any compensation just extend the event WITHOUT lag.

 

it's so frustrating when they can't even provide a lag-free game..mostly for the time, some for money we invest in this game....come on darkorbit....creating event is good, but focus on things that can improve in the long run...

first its not just lag, u freeze in game.
we lost lives when doing gate, some got stuck in loading page, we losing time, money, boosters we bought...

Hope it will remedy soon. thank you

 

BIGPOINT PLEASE MOVE THIS GAME OUT OF ADOBE FLASH AND PLSPLSPLS make this game html5 for faster and better performance

 

Hi everyone,

I don't have terribly much to add to this, but for what it's worth:

We have confirmed word from above that there are some connectivity & login issues that are (again) due to flooding of traffic (ddos). Whether or not this plays into any lag issues specifically is a bit beyond me, but there is at least part of the problem recently.

Earlier today in Discord it was also acknowledged that there were some issues with the GE1 server which was being looked into (#announcements channel).

We've been passing on complaints about game performance, and we'll pass these on as well but there's not much more information I have to pass on at the moment.

Regards,

 

Well thx for the information, at least we know what's going on and what causes the issue, i suspected it was a ddos issue, but this is pretty easy to solve, there are many ways to avoid this from happening again or you could just use some external services.

Just check Cloudflare, over 2 Mil website using it, they can't be wrong.

 

Solid Eye,

It is not on GE1 it is also GA1 server ... it's been crap for both servers ...

 

16.8.2016 , loging in 3---- not working ----> lost gg- event cause lag 3=-. now gonna loose hitacs too. Plz fix this server! Or buy new one

 

I don't know the details of what protection they have, but they do have some protection in place for DDoS issues. However at the end of the day, it isn't the one-stop-prevent-all for every DDoS unfortunately.

@ChiKi4ever yes I'm aware there's complaints on other servers too which was raised, however GE1 got the nudge acknowledgement in Discord so that is what I could cite.

@»TrooppeR«, if you're on GE1 there's still plenty of traffic issues but they're working on it

Regards,

 

With that said, have they discussed any form of compensation? It's not that big of deal to me, but it kind of sucks logging in in the morning and having to wonder if I'll get to play or not.

 

@MissMackenzie, not yet but they generally wait for the issue to be fixed before settling on any compensation. When the issues settle down we might hear more then but we can only wait & see really.

Regards,

 

Ok wait,

http://www.bigpoint.com/darkorbit/b...ekend-current-open-issues.115730/#post-901609

If we didn't write to Support, we get nothing back even though we have been posting here in the forums?? Is that what you are saying?? Because if that is the case... you will have a lot of unhappy players who have been dealing with this issue since Friday ...

`º»LΛĐŸ‡S-L‡ẄØLF«º´

 

Same with GA3 i was in gamma gate and got popped 2 times from jumping to next wave and freezing and having to relog to find i am dead but managed to finish the gate but had some choice words for the game. Cause if this getting fixed is going to be anything like getting our modules back from like 5 months ago yeah right if i have to go through anything like that again which i still haven't received them and have been asked 5 times now from DO team what i am missing and still not resolved i will quit the game. Also i have said it before and it needs to be said again fix the game before you make more events cause this is unacceptable. And please don't ask if i cleared cache and restarted cause the answer is always yes and flash is updated and never had this problem till the event started and others in GA3 say the same. Try and enjoy

 

The OA posted is just what we got to pass on. If you haven't written support the best I could suggest is you can try and they will likely do what they can, but also keep in mind it may take them time to get to you as well and there are somethings they just cannot do (ie they still have rules they have to follow for things).

Regards,

 

I just wrote support letting them know what happened for me. Hopefully they will give us some sort of compensation but I guess we'll just have to wait and find out.
Thanks for all the help and keeping us posted! I'll be keeping an eye on this thread for any updates

 

MissMackenzie you're welcome ^ ^ They may not be able to do much more in personal compensations (thats generally done server wide), but they may be able to do something with boosters or gates per the announcement at least.

Regards,

 

Just thinking, if servers are under DDOS, isn't it wiser to interrupt ongoing events until the issue is finally fixed, players will understand and you already have much traffic you don't want, why creating events that will overload the servers even more ?

You can just create a simple redirect where login page is on a different server, once user logged in he's redirected to actual game server with a unique token attached to the request, at least this way you can trace unwanted requests back to game accounts as server will only accept request from authenticated users and then ban them or whatever.

You can still start the events again on clean servers where players will actually enjoy and make use of them.

Again, thanks for taking the time to update us on this.


Regards

 

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