[TEI] Green booty key is in error... Help!

Today, 12/26/2016, I completed two "zeta" portals and received all the rewards except "green booty keys" which only received the amount for the first time. I ask the moderators for help.

First zeta (I received the "Green Booty Keys" from this)
http://ap.imagensbrasil.org/image/EDnDZ9

Second zeta (I did not receive from this)
http://ap.imagensbrasil.org/image/EDncBr

My total "Green Booty Keys"
http://ap.imagensbrasil.org/image/EDn4Xe

168338745

Help!!

 

Thank you for your enquiry, in order to assist, please may we request you contact the support section responsible for your server. You can do this by clicking on the question mark symbol located on the top right of your back page and then clicking on the contact support link.

 

Thank you very much for your help. I'll try. Do not close this topic yet, please ...