[TI} Being charged for cancelled subscriptions.

Discussion in 'General Archive' started by DjPichula, Feb 19, 2021.

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  1. DjPichula

    DjPichula User

    Hello. Many times I have cancelled my subscriptions for the bonus box doubler, and DELETED my payment information and cancelled all my other subscriptions, yet I am still receiving emails saying the bonus box doubler has been extended. If my payment information has been deleted and my subscriptions have been cancelled, why am I still being charged for it? I have contacted support about this issue, and I would like something done about this sooner rather than later please.
    During the construction of my issue being sent to support, I noticed the "description of problem" slot doesn't really have any option that says what my issue is, so I am saying it here as well to see if anyone can help me. Again, I would like the subscriptions cancelled and no longer be charged for what I am not currently using. Thank you.

    Confirmation of receipt for your payment ticket #777073
    Transaction #1605491564
     
    Last edited: Feb 19, 2021
    DjPichula, Feb 19, 2021
    #1
  2. Oddessey

    Oddessey Team Leader Team Darkorbit

    Hi DjPichula,

    This is an issue for support. Payment support should be able to get this fixed for you. If not, please contact technical support with a description of the issue to see if they can assist. There is a link to contact technical support in my signature below should you need it.

    Closing as this is a support issue.
     
    Oddessey, Feb 23, 2021
    #2
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