[TI] Can't access game on main account

Hi guys, I'm not too sure if this is the right place to enquire about this kind of issue, I apologise if it is not in advance.

On my main account that goes by the name: ǦЯЏЙǦЭ™[MΣDF]
I don't have my USER ID to hand because I can't login to be able to see it.
I can't seem to login without being greeted by:
Forbidden

You don't have permission to access /ProjectApi/noInactive.php on this server.

I was on this account in the early hours of Monday morning (Yesterday) before login off I decided to look at some of the other servers I used to have a character on, My main account is on GB1 however I logged into to GB2 as a nostaligia trip, I received the message letting me know the servers had merged. I then logged off for a little while and came back on to play some galaxy gates and that's when I began receiving the 'forbidden' notice.

I recently have started playing the game again after not being very hardcore compared to my old playing habits, the account I'm on just now is a second account where I was planning on playing just for fun and not making any purchases to see how far I could go as some what of a little game in and of it's self.

I have contacted support, however I don't know if without having my USER ID to hand I can recover access to my account, what does the notice I am receiving mean?

I'd be grateful for any advice.

 

You will need to create a ticket with SUPPORT to be redirected to the proper server. There seems to be a rash of people trying to see servers that have been merged and are inaccessible.

 

Hey TartanFury,

Best option will be to contact game support via ticket. They will have access to help you from there. Thank you HelpMeHelpYou, for assisting player in the thread.

Please let us know if you created ticket to support and I'll lock the thread as you been refereed to support.

//Toby

 

Good luck Bro, Support is not fixing that issue at all.
All they did was to refer me to: http://es.bigpoint.com/soporte/ which does not work as reCATCHA 1 was shut down by Google thus the site needs to be upgraded to reCAPTCHA 2 for me to use it. No matter how many times I tell them it's not working they still send it as a source I should use to resolve my issue.
I just returned to the game and foolishly spent 50 USD which I cant enjoy and now regret.
Support is just ignoring me if you ask me so I asked Paypal to get back my money. Cant be spending cash on a game I can't play
Time to kiss DO goodbye...the Support is awful and by far the worst I have seen

 

i to can agree with this, after returning to the game after 6 months ive lost 19 hercs, all my lf4 upfrades, bo2 upgrades, dones desings pet designs, and laods of other stuff, support just saysay they cant see it in the logs their end so im basically lying....

 

lets try this ... HelpMeHelpYou has started you in the right direction ... here is some further information that you can send to Support for the Merge Experience ... REMIND YOURSELF the Image I am showing you is my last Merge TEST as per instructions before the Beginning of the Actual Server Merges ... DarkOrbit shut the Test / Merge off on Test Server 6 it says =CalmDown at the end of the login link ...



my point is this C & P your link as an Image to Support and include your actual Login link just below the the Image Link so they easily identify ... DO already has your E-mail addy and the links will send them to the Server and identify your account ... [If] you can get to your Front Page and then go to Ranking there click Experience ... there go to your rank page and click on your user account and copy the link in your browser and include that in your message to Support ... Important info ... don't flood Support with multiple requests that is considered as SPAM and is Bannable as Flooding and may delay your request even longer

 

Hi guys, sorry for the delay, I managed to gain access again, support managed to fix the issue for me.

Thank you for replying to me and giving me advice on the matter I was really worried I had lost my account for a little while there lol.

 

Glad to hear the issue was resolved.

 

Closing as resolved ///OP has contacted Support.

EHD