[TI] Conection issue

When I try to launch the client, it stays on the establishing connection screen for a really long time, and when it finally does connect, I get an insanely high level of lag. This issue occurs on all browsers.

My ID is 4873866 and I am on US1.

When I ping the server in cmd, I get this: http://i.imgur.com/VadEe6u.png

This is my internet speed test: http://www.speedtest.net/my-result/4317251174

 

Hm, strange. From the ping tests you shouldn't have lag. However, have you tried that default stuff for cleaning browser & flash player cache?

Also, lag may not be caused by what I have written above. Are you sure you don't have some background processes that eat your CPU away?

 

So I cleared the flash player cache, and I can now get a connection, however the connection will still drop frequently. I don't have any major background processes eating my CPU.

Edit: I also can't connect to the chat server.

 

Yeah, chat has problems on some servers. It has been already reported, and I hope fix will come soon.

About the connection drops, I am not sure why it happens. Is maybe your connection unstable sometimes? That may cause the connection drops, and also drops by DO server, but no one has reported anything about connection drops in the last couple of weeks at least, meaning it may be some brief drops of your connection that cause this.

 

My connection to the internet is very stable. Darkorbit is the only game I seem to be having this issue with.

 

Hm, not sure than. I think I can't help you much here. You should contact support and look further into this.

 

Yeah me to I couldn't play this weekend seemed like everything was 5 seconds behind the comand oh well it's working fine now

 

I was recently told by support that the every 2 minutes disconnect has been designed that way. No reason as to why when I stop moving for 2 minutes I get a disconnect.

 

I shall do that.

 

The backend provider for NA BP has been having issues with AT&T (Seems to be directly related to uverse also.. since I have the same issue down in Miami (My issue thread similar to yours: http://www.bigpoint.com/darkorbit/b...er-connection-timeouts-login-failures.100832/)

 

Thank you very much for assisting these players with their issue. As we are currently aware that players who use AT&T are having connection issue. The Technical Team is working to attempt to get this matter resolve.

We are sorry for any inconvenience this may have caused you
Please have a nice day
Astraea

 

So we can say that this is a more widespread issue than just me. Hopefully they will fix this soon, and a compensation package issued.

Edit: It would also be nice if they kept us informed about this problem in the technical announcements section.

 

All these queries about connection issues are exactly what I am having too, I can sign on, but when it comes to connecting tot he game it just hangs and that green line just keeps going and going but nothing happens, this has been happening for a week now, cleared cache, cookies, uninstalled Firefox and Chrome and reinstalled both, clearing flash and nothing seems to work, I got on once but screen froze and had to close it, any help would be appreciated, contacted support and waiting for help rom them also

User Name: ÐædSpace†™
User ID: 1720725
Server: USA East
Player since: 12-9-2007

 

i have been having connection issues to GB2 where i log as normal wait for chat bar to load keeps saying the connection to server was lost. chatVersion2.3.3 anyone gimme any advice what happening i have made support claim because it been 24 hours now and its beyond a joke
Username:ŠKÌÑÐRED
User ID:164497649
Server:GB2
Player since:09-04-2015

 

are they ever going to fix getting disconnected from the game every 2 minutes?? It is past annoying. If I stop to buy ammo I get disconnected. If I stop to read a mail I get disconnected. Not going to play much longer with this happening. Been almost 2 months and never get a response from anyone.

 

I am sorry that we have not received any updated information as to the AT&T connection issue.

This matter is still being investigated and your patience is greatly appreciated.
again our apologies for the inconvenience.

Please have a nice day
Astraea

 

I don't have AT&T. Connection issues are only for this game nothing else. The problem is not that simple. People have all types of connections and they are all an issue for them. The game disconnects people 2 minutes after you stop flying and have to reconnect. It's been weeks and still no solution. Playing the game is now tedious and not playing very much since I and others have lost patience with how glitches and problems are fixed. You don't seem to be in a rush and really could care less ..so do the players leaving. Such poor customer service. How do you stay up and running??

 

Jass,

We here in the forums are a Volunteer Moderator Staff, we offer our time to assist the player in the game to the best of our ability with the information that is available to use.

If you have an issue that we can offer assistance with, we are more than Happy to do so. However we cannot make game changes. We can merely report these issues via the proper channels.

As for support, you would have to contact them to discuss their customer service practices.
As our policies here in the forums are to always do our best to assist the members of the community with the utmost speed and courtesy.

We are sorry that you are experiencing a connection issue, I will pass this on.

Please have a nice day
Astraea

 

This connection issue being AT&T related is unfounded, I tried logging on today using Xfinity and still have the same issue with the establishing connection screen, sad that support says its all due to Uverse and AT&T, ugh !

User Name: ÐædSpace†™
User ID: 1720725
Server: USA East
Player since: 12-9-2007

 

I cannot log in at all this morning. Last night all was fine.Now this morning I go to log in and say external log-in error.