[TI] Issue with Client

I log in to game just fine, then when I press START, new tab opens as usual, loading bar fills then it goes to black screen where it tries to connect (has the new connection box with the loading bar) and after a short period it says failed to connect. The box then is the same as you would get for being away from keyboard and has the options of new connection or logout.

I would attach HAR but I dont see the attach file anywhere so I could email it if that helps.

User ID:92832543
Server: GB1

 

Sorry for the delay in responding, is this still occurring when you attempt to log in, or has the game allowed you access?

Please let me know so that I can investigate the matter further.
Thank you and have a nice day
Astraea

 

It seems to work on occasion depending on different computers used or different internet connections although for the most part still not working

 

Below is a variety of reasons as to why you could be. experiencing these issues.

1. Web Browser is not up to date
2. Flash and java not up to date - or missing plug ins
3. Cache needs to be empty
4. Browser history may need to be cleared.
5. Distance from server
6. Computer graphic overload. (Graphics card slow or not enough Ram).
7. Internet type - Wifi, DSL, cable broadband or phone connection.
8. Programs Running in the Background
9. Clear Flash player data: Can be done at the following link
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
(This is an actual web page - not just an image)
10. Try a different Browser to see if issue continues.
11. Possible server problem.

These are all things that could be causing the issue, these are just suggestions as to what the issue might be to help you resolve the current problem.

I hope this has help in some way.
Have a nice day!
Astraea

 

Turns out it only doesnt work while Im at home. Using the same laptop and same browser with someone elses internet connection (ie. Tim Hortons, Wendys, McDs, Hotels) will work perfectly fine

 

First I would check to see if it is your firewall that is causing the issue.

However it could also be that your ISP may have configured options in your router / their side that don't allow a proper connection to Bigpoint Game Servers.

What you may need to do is check your router to see if you are able to to accept incoming connections.

I hope this information is helpful.
Have a nice day
Astraea

 

now it seems its only through wifi connection, while through ethernet cable direct connect works fine.

thanks for all help

 

Glad we were able to find a way to get you connected.

Have a wonderful day.
Astraea