[TI] Missing ship?

Discussion in 'General Archive' started by iReAPeRzZ, Aug 15, 2015.

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  1. iReAPeRzZ

    iReAPeRzZ User

    So I haven't played in a while... I used to have a goliath with a lot of lf3's and some shield upgrades etc. recently (today) I came back to the game to see what's going on with the game, happy to see the game is now in 3D, one thing I also noticed upon spawning in is my goliath was gone. Now I don't know if this is a thing that happened that everyone had to start again or I'm just missing my goliath, someone tell me what's up?
     
  2. Do you still have all of your equipment? If not, then check that you're playing on the correct server. If you are on the correct server, then it's likely that your account was reset due to inactivity. This can happen any time after 4 weeks since your last login. This is stated in the Terms of Service, quoted below:

    Bigpoint has the right to terminate the contractual agreement especially for, but not limited to, the following reasons:
    [...]

    The User has not used their Account for a period of four weeks despite having received a reminder.

    If your account has been reset, then I'm afraid that there's nothing you can do.
     
  3. jackknife

    jackknife User

    What †►ÐÂЯŦΉĢüДĻℓЙ◄†™ said and I have heard on these forums if you contact support with all of your info you just might get it back.
    good luck and it may take some time.
     
  4. Ddraig

    Ddraig bp_phrase_Forum_General

    Hi iReAPeRzZ,

    Unfortunately as †►ÐÂЯŦΉĢüДĻℓЙ◄†™ explained in their post, if you have been inactive for an extended period of time, it is possible that sometimes an account will be reset. However it is still worth you contacting support as sometimes they are able to recover the data from those reset accounts.

    Therefore please contact support, making sure you provide them with your User ID and pilot-name, and they will be able to help you further with this.

    ~Ddraig

    /closing as advised to contact support
     
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