[TI] Payment Problem

Discussion in 'General Archive' started by AwsGuy, Jul 28, 2015.

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  1. AwsGuy

    AwsGuy User

    Yeah, I know I must send a mail to support, but before you jump into any conclusions, let me explain my problem.
    So, it started of 2-3 weeks ago. I badly need 10K uri to get my PET, so I tried to buy 5k uri via text message. Here in Malaysia, 5.1k uri costs 10 RM or 2.8 USD. So I typed in my number and sent the text message. All went well, till an error message appeared, saying that my transaction was incomplete, but it turns out that my phone credit has been cut! So, I tried to send a ticket to Payment support, but it is asking for transaction ID, which wasn't available in the text message sent by Codapay or anything. So yeah.. what am I supposed to do? I had sent a mail to Support about this, so they redirected me to the tickets, but this now?

    P.S. I did this 4 times, lost 10 USD (not a big deal, but the uri's worth it.)
    Help me please?
     
    AwsGuy, Jul 28, 2015
    #1
  2. ASTRAEA

    ASTRAEA User

    As this is a payment issue, you will need to contact support and us the option Payment. As frustrating as it may be, you are going to have to wait for a response.

    I am sorry that we here in forums could not assist you on this matter.
    Best of Luck in getting your issue resolve.

    Have a nice day.
    Astraea
     
    ASTRAEA, Jul 28, 2015
    #2
  3. AwsGuy

    AwsGuy User

    Yeah, you are right, I am trying to contact support, but the fact is, I need the transaction ID; which is not available in mobile text message payment I guess; so i cannot submit the ticket.
     
    AwsGuy, Jul 29, 2015
    #3
  4. AwsGuy

    AwsGuy User

    I got my first package; but my other 3 havent reached me yet. Anyway; I am confident i will recieve my uri..

    Thanks to the support!
    Appreciate this work ASTRAEA!
     
    AwsGuy, Jul 31, 2015
    #4
  5. ASTRAEA

    ASTRAEA User

    Did you receive all of the packages that you were suppose to.

    As for the transaction number that should have been emailed to you as a confirmation of purchase.
    Please let me know if we can assist you further.

    Have a nice day
    Astraea
     
    ASTRAEA, Aug 1, 2015
    #5
  6. AwsGuy

    AwsGuy User

    Yup! It seems that I have received the conformation email too. I really appreciate this work from the support as well as from you, Astraea. Mind not; but can you check if i had bought another? because I think that i had purchased 4 of them. if not, pardon my memory!

    Thanks for this though!
     
    AwsGuy, Aug 1, 2015
    #6
  7. ASTRAEA

    ASTRAEA User

    Unfortunately I don't have the ability to verify how many purchase you made. If they were individual purchases, you should receive an email for each.

    Please have a nice day
    Astraea
     
    ASTRAEA, Aug 3, 2015
    #7
  8. AwsGuy

    AwsGuy User

    Oh okay! Thanks for all of this.
    You may close the thread.
     
    AwsGuy, Aug 3, 2015
    #8
  9. ASTRAEA

    ASTRAEA User

    Thread closed as requested.

    Have a nice day
    Astraea
     
    ASTRAEA, Aug 3, 2015
    #9
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