[TI] Payment support

Had a problem Saturday where I bought 30,000 Uri but it was on sale....the payment screen said I'd get 60,000. I went ahead and paid as usual but when I got back to the client I only got 33,000 (+ the 10% bonus). My EMAIL receipt however said I got 60,000.

I went through the normal Payment Support form and first off, there were no fields on that screen where I could enter any explanatory text. Just canned questions and a spot to upload image files. So I selected "Credit not received" (or something like that), took screen shots of both the receipt - that showed I should have received 60,000 - and my Banking "Balance" that showed I got 33,000, uploaded them and submitted the form.

Got their response back that they said (of course) that they couldn't find a mistake based on the info I sent. They either didn't get the screen shots or - because of lack of anywhere on the form to EXPLAIN - didn't "get" the message.

Anyways, they suggested I contact them via the Forum or by another "form". Since the form didn't accomplish anything I thought I'd try the Forum...however, there is no longer a Payment Support link here (that I can find).

Can you point me where I can either contact Payment Support directly (without the infernal "form")???

Thanks
Ghiamonster
US West
68885612

 

i just got to ask what was the time stamp on the transaction ...asin what time dose it say you payed for the uri

 

Edit - This was done on SATURDAY night, 10-24. For some reason, the date on the email I received on SATURDAY had Sundays (10-25) date. Just to clarify.

This was done on 10/24 at 9:32. Email came in at 9:33. Here's the text of the email:

Hello Ghiamonster,
We wish to thank you for your order 667249279 for DarkOrbit on 10.25.2015 and hope that you have lots of fun with your purchase.
Here are the details of your order:

Date	Transaction no.	Item(s)	Payment method	Amount
10.25.2015	667249279	60,000 Uridium	Credit card	12.99 USD

The item you ordered should be available in your game account shortly.
Should you have any questions about this payment, please contact our Support: Support

 

And here's the Banking Balance at the same time -

• 25.10. 00:55 5+day login bonus received + 200 U.
• 24.10. 21:33 Galaxy gates - 5,700 U.
• 24.10. 21:32 Banking (T667249279) + 33,000 U.
• 24.10. 21:32 Galaxy gates - 5,700 U.
• 24.10. 21:32 Galaxy gates - 5,700 U.
• 24.10. 21:32 Galaxy gates - 5,700 U.
• 24.10. 21:32 Galaxy gates - 5,700 U.
• 24.10. 21:31 Galaxy gates - 5,700 U.

 

What I would suggest is that you do the following: Go to your home page > ? > help > Support > when it opens, use the drop down menu and choose Payment. Then send your issue, it will go to payment.

I hope this helps answer your question.
Have a nice day
Astraea

 

As a matter of fact, it doesn't answer my question. As noted in my initial post that's what I did. The only REAL information I could enter was a couple screen shots. There was nothing there that allowed any textual explanation. I worked with what was given me and Payment Support told me they couldn't find anything wrong and suggested I try the FORUM which I'm attempting to do here. Do they not know the Payment Support forum doesn't exist anymore?????

As there is no longer a dedicated forum for Payment Support so I posted in this forum asking what my next step should be.

Geezus.

 

I am sorry I misunderstood the actual issue.

You will need to send in a support ticket to the regular support team and use the game issue. Include all of the information as well as your description.

I would recommend that you put a note at the top that reads: Uridium purchase issue, so that it can be directed to the person who can assist you further on this issue.

Again, my apologies for misunderstanding the original issue.
Please have a nice day
Astraea

 

See? Was that so hard? (j/k)

Thank you Astraea.