[TI]Visa and Pay Pal does not show up as option of payment

Now they are sending me back to you all.
any help would be greatly appreciated


Ticket #747195 – Closed

Game
DarkOrbit
Server
USA 1 (East Coast)
User ID
39229701
Global ID
69613025
Name
us1_~The_Magician~

Reply
03.20.2019 10:29
Thank you very much for your inquiry. Unfortunately we are unable to help solve your problem because the information you provided us was insufficient. Please contact our technical support team via the contact form or forum.
Please remember to include your ticket number and let them know that we sent you to them.
Sorry for this inconvenience.
User-ID:39229701

 

There is nothing that can be done about payment issues in the forums. You can only use the payment methods offered. If those two do not show up, you have to look at what does and work with it.

 

That is not true, it can be added if you have a tech fixed it.

 

There are no techs in the forums, only moderators.

 

Hello ~The_Magician~

Have you previously had these payment options, do you know when they disappeared, and also which options are currently available to you?

Payment options can disappear for several reasons such as;

- Payment method is longer supported in said country.
- Certain payment action resulted in loss of most methods (variable reason).​

Bigpoint does not enter your account to manually remove methods, nor do they manually give them back to you. This is entirely based on the system itself.

*In any case, our Customer Support can look into your account and figure out what specific reason caused you to lose these methods, so i would advise you to contact them again and try and be as specific as you can be.

Sincerely,
Wingm8

 

Closing as thread is inactive.

EHD