Voucher given to wrong account

So I received a voucher by e-mail for the 5k RSB like everyone got. And usually, DO sends an actual code so I get to type it in on my account and what I'm about to say doesn't get a chance to become an issue.

But now there's a link in the e-mail you're supposed to click that credits it automatically.

The problem is that there is more than one account hooked up to this e-mail. My brother who is way younger than me started playing when he didn't even know much about the internet and thought it would be ok to use my e-mail address to register a number of accounts.

So I have two requests:

1. Hopefully I can get mailed another code by e-mail that is addressed to this account so I can still reap the benefits of that 5k RSB

OR

2. I want to disconnect those DO accounts from this e-mail. How do I go about that?

Thanks,
CowTipper

 

I think the way they've started doing this in the emails is also a security risk, as anyone with access to the email will be able to bypass the DO password in one click. Not good.

 

I suggest the second one. go to your brother game account and change the registered email to new one[create one new mail ID], and confirm the change. then come back to your mail and get the benefits to your game account. that is also better for security reasons.

 

Hello,

For these issues i am going to have to ask that you contact support since they are outside the realm of the assistance that we can provide from the forums. Unfortunately in the forums there are some issues that we cannot address (by lack of information or authority) and in this case, for issues regarding account e-mails and newsletters going to the wrong account, we are unable to assist from within the forum.

If you have any future questions or queries, then please do not hesitate to create a new thread and hopefully we will be able to assist you with those.

~Ddraig

/closing as referred to support.